ITIL® Training Course - Service Strategy Lifecycle (SS)

23 PMI PDUs – Three credits
Course runs 08:00 AM – 5:00 PM each day – exam is scheduled from 3:30 PM – 5:00 PM on the last day

This three-day course immerses learners in the overall concepts, processes, policies, and methods associated with the Service Strategy phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Strategy stage, but not the detail of each of the supporting processes.

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ITIL Service Strategy Lifecycle - Objectives

At the end of this course, the learner will gain competencies in:

  • understanding Service Management as a Practice and Service Strategy principles, purpose, and objective
  • the roles and responsibilities within Service Strategy and the activities and functions to achieve operational excellence
  • understanding technology and implementation requirements in support of Service Strategy
  • understanding how all Service Strategy processes interact with other Service Lifecycle processes
  • how to measure Service Strategy performance
  • the challenges, critical success factors, and risks related with Service Strategy
  • the activities, methods, and functions used in each of the Service Strategy processes
  • how to measure Service Strategy performance

ITIL Service Strategy Lifecycle - Audience

The Service Strategy Lifecycle course will be of interest to:

  • individuals who have their ITIL Foundation Certificate (or Foundation + Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL certifications.
  • individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
  • individuals who require a deeper understanding of the Service Strategy stage of the Service Lifecycle and how activities in this Lifecycle stage may be implemented to enhance the quality of IT service management within an organization
  • individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite
  • IT professionals working in roles associated with strategic planning, execution, and control within a service-based business model, seeking an understanding of the concepts, processes, functions, and activities involved in Service Strategy

A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers, and ITSM trainers involved in the management, coordination, and integration of strategy activities within the Service Lifecycle.

ITIL Service Strategy Lifecycle - Prerequisites

Hold an ITIL Foundation Certificate or Foundation + ITIL Foundation Bridge Certificate

Disclaimer: ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The ITIL® Licensed Affiliate logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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