ITIL® Training Course - Service Operation Lifecycle (SO)

23 PMI PDUs – 3 Credits
Course runs 08:00 AM – 5:00 PM each day – exam is scheduled from 3:30 PM – 5:00 PM on the last day.

This three-day course immerses learners in the overall concepts, processes, policies, and methods associated with the Service Operation phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Operation stage, but not the detail of each of the supporting processes.

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ITIL Service Operation Lifecycle - Objectives

Upon completion of this course and examination, the learner will gain competencies in:

  • understanding Service Management as a Practice and Service Operation principles, purpose, and objective
  • the roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence
  • the challenges, critical success factors, and risks related with Service Operation
  • understanding how all Service Operation processes interact with other Service Lifecycle processes
  • how to measure Service Operation performance
  • the sub-processes, activities, methods, and functions used in each of the Service Operation processes
  • understanding technology and implementation requirements in support of Service Operation

ITIL Service Operation Lifecycle - Audience

The Service Operation Lifecycle course will be of interest to:

  • individuals who have their ITIL Foundation Certificate (or Foundation + Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL certifications
  • individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
  • individuals who require understanding of the ITIL Service Operation phase of the ITIL core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
  • individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite
  • IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions, and activities involved

Typical roles include CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, and ITSM trainers involved in the ongoing management, coordination, and integration of operation activities within the Service Lifecycle.

ITIL Service Operation Lifecycle - Prerequisites

Hold an ITIL Foundation Certificate or Foundation + ITIL Foundation Bridge Certificate

Disclaimer: ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The ITIL® Licensed Affiliate logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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