ITIL® Training Course - Service Design Lifecycle (SD)

23 PMI PDUs – Three credits
Course runs 08:00 AM – 5:00 PM each day – exam scheduled from 3:30 PM – 5:00 PM on the last day

This three-day course immerses learners in the overall concepts, processes, policies, and methods associated with the Service Design phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Design stage, but not the detail of each of the supporting processes.

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ITIL Service Design Lifecycle - Objectives

Upon completion of this course and examination, the learner will gain competencies in:

  • understanding Service Management as a Practice and Service Design principles, purpose, and objective
  • the roles and responsibilities within Service Design and the activities and functions to achieve operational excellence
  • the challenges, critical success factors, and risks related with Service Design
  • understanding how all Service Design processes interact with other Service Lifecycle processes
  • how to measure Service Design performance
  • the sub-processes, activities, methods, and functions used in each of the Service Design processes
  • understanding technology and implementation requirements in support of Service Design

ITIL Service Design Lifecycle - Audience

The Service Design Lifecycle course will be of interest to:

  • individuals who have their ITIL Foundation Certificate (or Foundation + Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL certifications
  • individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
  • individuals who require a deeper understanding of the Service Design stage of the Service Lifecycle and how activities in this Lifecycle stage may be implemented to enhance the quality of IT service management within an organization
  • individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite
  • IT professionals working in or new to a Service Design environment who require and understanding of the concepts, processes, functions, and activities involved

A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers, and ITSM trainers involved in the management, coordination, and integration of design activities within the Service Lifecycle.

ITIL Service Design Lifecycle - Prerequisites:

Hold an ITIL Foundation Certificate or Foundation + ITIL Foundation Bridge Certificate

Disclaimer: ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The ITIL® Licensed Affiliate logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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