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Privacy Policy

Our Commitment to Privacy

This privacy policy applies to www.columnit.com, www.columncaseinvestigative.com, http://supportservices.columnit.com, http://columncloud.com, www.columnit.com/uk, www.columncase.com, www.columninfosec.com, www.columneng.com, www.columntech.com, www.highmetric.com, (“Sites”), Column Support Portal and Column Case Management Software as a Service Application (Collectively “Platforms”) owned and operated by Column Technologies, Inc. and its affiliates (“Column”). This privacy policy describes how Column collects and uses the personal information you provide on our Sites and Platforms as well as the human resources data transferred to us for processing on behalf of our customers, and it also describes the choices available to you regarding our use of your personal information and how you can access and update this information. By using the Sites and Platforms, you acknowledge that you have reviewed, and agree to, the terms of this Privacy Policy. If you do not agree to this Privacy Policy, do not use this Site.

Your privacy is important to us. When you provide information to us via Sites and Platforms, Column protects it according to this policy.

Column operates in the business-to-business (B2B) industry. Unlike many companies and websites, Column does not focus on consumer users or the collection of consumer data. To the extent Column collects information online, our purpose is to better serve our business customers.

To facilitate our operations, we may transfer, store and process your personal information in jurisdictions other than where you live, including in the United States. Laws in these countries may differ from the laws applicable to your country of residence. For instance, if you are a European Economic Area (EEA) data subject and your personal information is shared with our affiliates, partners, or third-party service providers acting on our behalf outside of the EEA, then it is done so pursuant to necessary means to ensure an adequate level of protection.

Column participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. Column is committed to subjecting all personal data received from European Union (EU) member countries and Switzerland, respectively, in reliance on each Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List

Column is responsible for the processing of personal data it receives, under each Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. Column complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.

With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, Column is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Column may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

Under certain conditions, more fully described on the Privacy Shield website, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.

The Information Column Collects

Column may collect all of the following types of information when you browse our Sites and Platforms:

  • Information you provide directly, such as your name, company name, phone number, email address or ordering information when you register or make an online order or e-mail messages you send us.
  • Personal information you submit through the Platforms as part of the online job application process or in the process of registering for a Column sponsored training, event, user group, or conference, and when submitting support requests.
  • The webpages your Internet browser visits when browsing Column Technologies’ websites.
  • Click-through information related to Column marketing activities.
  • Aggregate data, such as the number of hits per week or per webpage.
  • We may also obtain information about you from other sources, including publicly available databases or third parties from whom we have purchased data such as information posted in your LinkedIn profile, and combine this data with information we already have about you. This helps us to update, expand and analyze our records, identify new customers, and provide products and services that may be of interest to you.

The Way Column Uses Information

Column does not rent or sell your information. Column uses information collected online in the following ways:

  • For information you provide directly, such as support requests, ordering information or e-mail messages, Column uses the information to respond to your orders and requests.
  • For information you provide online, including actions or clicks from hyperlinks and subscriptions, Column uses the information to customize future communications and webpages in accordance with communication preferences you have established with us.
  • For some registrations, personal information you provide such as email addresses and use data may direct you to particular webpages, customize the webpages you see, or otherwise increase the relevance of the information you receive.
  • For personal information submitted online for scheduling training or registering to attend a Column sponsored conference or event, we may use and disseminate this information internally and among our affiliates to communicate with You and to facilitate your registration and participation to the extent necessary to provide these services only.
  • For information about webpages visited, page hits per week, and the like, Column uses this information internally to improve the design of our webpages.

Column may use third-party storage or service-provider companies to perform some functions including the processing of data. These companies are authorized to use your personal information only as necessary to provide these services to us. Such companies are under a duty of confidentiality to Column Technologies.

Column utilizes a merchant gateway for payment processing on our web properties. Credit card information is not visible to any persons or people at Column Technologies. If you choose to use merchant gateway payment option to pay for your training course, its privacy policy and security practices will apply to your information. We encourage you to read that privacy policy before providing your information.

The use of information collected through our service shall be limited to the purpose of providing the service for which the Client has engaged Column Technologies.

Information Related to Data Collected for our Clients

Occasionally Column collects information under the direction of companies that employ us to do so (“Clients”). Column has no direct relationship with the individuals whose personal data it processes on behalf of its Clients. If you are a customer of one of our Clients and would no longer like to be contacted by the Client that uses our service, please contact the Client that you interact with directly. Column may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our Clients.

Access and Retention of Data Controlled by our Clients

Column acknowledges that you have the right to access your personal information. Column has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the Column Technologies’ Client, who is the data controller. If requested to remove data Column will respond within 30 days. Column will retain personal data that we process on behalf of our Clients for as long as needed to provide services to our Clients. Column will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

When Column Shares Your Information

Column will share your personal information with third parties only in the ways that are described in this privacy policy. Column does not sell your personal information to third parties.

Column shares your information for business purposes only on a need-to-know basis and only with: (a) its own employees and affiliates; (b) the Client from which Column received the information; (c) Column subcontractors and consultants that have agreed to safeguard such information in a like manner to the way that Column safeguards such information and that have signed confidentiality agreements with us; and (d) other entities authorized to have access to such information under applicable law or regulation. Column does not share non-public individually identifiable information with third party marketers.

Column may disclose your information to protect our rights or property, protect your safety or the safety of others, to enforce our terms of use and legal notices, as required or permitted by law, or at the request of government regulators or other law enforcement officials and the courts (including the issuance of a valid subpoena), bankruptcy proceedings, or similar legal process. Column shall have no duty to notify you of such compliance with the law.

If Column is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via prominent notice on our Platforms of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Column will not use or share your information in ways unrelated to those described above without first notifying you and offering you a choice as to whether or not Column may use your data in this different manner.

Our Commitment to Data Integrity and Security

Column processes your information only in ways compatible with the purpose for which it was collected. To the extent necessary for such purposes, Column take reasonable steps to make sure that your information is accurate, complete current and otherwise reliable with regard to its intended use. However, Column expects you will update your personal information with Column as necessary.

Upon request Column will provide you with information about whether we hold any of your personal information. If your personal information changes, or if you no longer desire our service, you may correct, update, amend, or delete it by making the change on our member information page, by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. or by contacting us by telephone or postal mail at 10 E 22nd Street, Suite 300, Lombard, IL 60148-6109 Attn: Privacy Department. Column will respond to your request to access within 30 days.

Column will retain your information for as long as your account is active or as needed to provide the requested services. Column will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

If you wish to subscribe to our newsletters, Column will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Column takes reasonable and appropriate measures to maintain the confidentiality and integrity, and prevent the unauthorized use or disclosure, of your information and the information processed on our Platforms. This includes maintaining a system of appropriate administrative, physical and technical safeguards to secure such information. When you enter sensitive information such as login in credentials, Column encrypt the transmission of that information using secure socket layer technology (TLS). However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, Column cannot guarantee its absolute security. If you have any questions about security on our site, you can contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Our Appointed Representative In The European Economic Area (EEA)

“If you are located in the European Union, you may contact Achieved Compliance Advocacy, our appointed representative in the European Union, by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or by mail at 40 Oxford Road, High Wycombe, Buckinghamshire, UK HP11 2EE.”

Tracking Technologies

such as: cookies, beacons, tags, scripts and other similar are used by Column and our partners, affiliates, or analytics or service providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

Column uses both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. We use session cookies to remember a login instance. A persistent cookie remains on your hard drive for an extended period of time. Persistent cookies help save user preferences. You can remove persistent cookies by following directions provided in your Internet browser’s “help” directory. If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as, logging in will be limited.

As is true of most websites, Column gathers certain information automatically and stores it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. Column uses this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the Platforms and to gather demographic information about our user base as a whole. Column does not link this automatically-collected data to personally identifiable information.

Behavioral Targeting / Re-Targeting

We partner with a third party ad network to either display advertising on our Site or to manage our advertising on other sites. Our ad network partner uses cookies and web beacons to collect non-personally identifiable information about your activities on this and other websites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here (link to TRUSTe opt-out: http://preferences.truste.com/ or if located in the European Union click here). Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

Links To 3rd Party Sites

Our Platforms include links to other websites whose privacy practices may differ from those of Column Technologies. If you submit personal information to any of those sites, your information is governed by their privacy policies. Column encourage you to carefully read the privacy policy of any websites you visit.

Testimonials

Column displays personal testimonials of satisfied customers on our Platforms in addition to other endorsements. With prior agreement, Column may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.. In some cases, we may not be able to remove information in a testimonial, in which case we will let you know why we are unable to do so.

Public Comments

Column offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog, please contact us. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Social Media Widgets

Our Platforms includes social media features, such as the Facebook “Like” button and widgets, such as the “ShareThis” button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Platforms. Your interactions with these features are governed by the privacy policy of the company providing it.

How Column Enforce Our Privacy Policy

Column will periodically verify our compliance with the principles contained in this privacy policy. Interested persons are encouraged to raise any concerns with us using the contact information below. Column will investigate and attempt to resolve complaints and disputes regarding use and disclosure of your information. In the event that Column cannot satisfactorily resolve a complaint through our internal processes, the complaint may be referred to our U.S.-based third party dispute resolution provider at https://feedback-form.truste.com/watchdog/request. Column will cooperate fully with the Federal Trade Commission on behalf of U.S. residents and the Data Protection Authorities of any European Union nation on behalf of its residents. In the event that Column or such authorities determine that Column did not comply with the principles contained in the privacy policy, Column will take appropriate steps to address any adverse effects and to promote future compliance.

About Column Technologies (UK) Limited

Column Technologies (UK) Limited is a limited company registered in England and Wales with a registered company number of 6316811 and a registered office of PKF (UK) LLP, East Coast House, Beacon Park Gorleston, Great Yarmouth, Norfolk NR31 7RU. VAT number: 926 8531 01

Revisions and Contact Information

Column constantly updates the features of our Sites and Platforms to better serve you, so this policy may also be revised from time to time. If Column makes any material changes, Column will notify you by email or by means of a notice on our Platforms and Sites prior to the change becoming effective. By using our Platforms and Sites, you indicate your understanding and acceptance of the terms of the policy posted at the time of your use. If you have any questions, please contact us by sending an e-mail message to This email address is being protected from spambots. You need JavaScript enabled to view it. with the subject line heading of "Privacy Policy Request".

Column Technologies, Inc.
10 E. 22nd Street
Suite 300
Lombard, IL 60148

Revised December 21, 2018

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