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Digital Experience Management

Nexthink

The Most Complete Platform for Digital Experience Management

Nexthink is the innovator of End-user IT Analytics for security, ITSM, and workplace transformation. Nexthink maps all the IT services, how they are being consumed, and how the IT infrastructure is operating, from the only perspective that matters most, the end-users (workers). Nexthink provides essential visibility and insight into IT operations and security for IT Governance.

Nexthink provides end-user IT analytics across all endpoints, users, applications and network connections, all the time, in real-time. Nexthink utilizes self-learning, mapping and patterns to understand how all applications and services are delivered to end-users (physical and virtual) endpoints including quality of service, compliance metrics and security threats.

Nexthink's platform consists of the following modules:

Platform Advantages

Predefined Investigations and Templates

  • Pre-defined alerts and investigations help detect issues and their probable cause(s) for faster resolution
  • Sample one-click investigations for proactive incident management; fix issues before other users know there are any

Dashboards for Trending and Analysis

  • Nexthink ITSM Analytics are delivered with actionable dashboards and metrics for capacity and problem management
  • Historical trend analysis can be segmented by location, department and organizational unit

Third-Party Integration


Nexthink ITSM Analytics data can be integrated programmatically with other ITSM solutions:

  • Import user (AD, IAM, ERP) and applications (PCLM)
  • Export endpoint activity to PCLM tools (SCCM, LANDesk, etc.)
  • Export failures to any incident & problem management tools like ServiceNow and BMC Remedy
  • Report analytic events to event correlation systems (BMC, HP, etc.)

Data Integrations


Integrating historical end-user activity and failures with other ITSM systems is a key step toward automation and being deterministic:

  • Endpoints, end-users, destinations: to populate CMDB
  • Activity: for operations and capacity management
  • Application and network analytics: for early use issue detection
  • Trends in activity and failures: for predictive analysis

Nexthink's Solution to Incident Reduction

Nexthink's Solution to Safeguarding Compliance

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