Everyone’s a customer on either side of the service desk

IT User Experience

Everyone’s a customer – on either side of the service desk

Make your customers the center of attention. Deliver on the idea of a better customer experience and watch your value soar.

Struggling to demonstrate value in your IT service desk?

Whether accessing personal applications on a mobile device or requesting a business application at work, people expect an easy, intuitive experience. BMC helps you deliver a better customer experience on both sides of the service desk. Delight your customers with a personalized IT experience, and versatile, elegant access to IT services.

Build the best customer experience for your business


BMC MyIT creates a virtual assistant right on each user’s device so they can easily help themselves to basic IT services.

Remedy IT
Service Management Suite

BMC Remedy IT Service Management Suite manages your IT services and capabilities, on premises and in the cloud, with powerful self-help tools, automated processes, comprehensive asset management, and much more.


BMC Remedyforce, built on the Salesforce cloud platform, delivers complete IT service management with social, mobile, and collaborative capabilities.

Make the most of your investment with our IT consulting services

BMC Software Consulting

Get implementation services for BMC ITSM solutions so you can enjoy the benefits of service delivery that meets the demands of mobile, social, and collaborative customers.

IT Service Management Consulting

Column Technologies’ approach helps companies identify the essential elements of successful organizational change to ensure a sustainable transformation; one that will not only gain acceptance within the technology organization, but will also help keep IT services aligned with the business.

To learn more about how we can help you improve
performance while reducing cost and risk.