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Forrester Study Report

Get your copy of the Forrester Study: Exploring Business and IT Friction

Productivity losses challenge the value, agility, and cost of IT.

BMC Software commissioned Forrester Research to examine IT Friction in the workplace. The results may surprise you.

Get your copy of the full report, and gain some clarity on the key issues that cause friction between business users and IT, such as:

  • Gaps in customer satisfaction and the perceived value of services
  • Inadequate IT support, which decreases productivity and revenue
  • Lack of communication and ownership in how business users and IT work together to identify service levels and technology needs

See what 900 business and IT professionals had to say and get recommendations for change. Request your copy of the Forrester Study today!

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