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BMC Remedy Problem Management 9.0: Concepts (WBT) - Details
Add to calendar 2017-01-01 09:00:00 2019-12-31 17:00:00 Africa/Abidjan BMC Remedy Problem Management 9.0: Concepts (WBT) Prerequisites N/A Course Overview The BMC Remedy Problem Management 9.0: Concepts course provides you with a detailed understanding of the Problem Management process and its sub processes. You will learn about the procedures, terminolo - false YYYY/MM/DD
Category Partner Training - BMC
Where: Web-based, - (US).
Date: -  
Time: -  
 
Event description:

Prerequisites

  • N/A

Course Overview

The BMC Remedy Problem Management 9.0: Concepts course provides you with a detailed understanding of the Problem Management process and its sub processes. You will learn about the procedures, terminology, roles and responsibilities involved, and the chief functionality of the Problem Management process.

Course Objectives

  • Discuss BMC Remedy Problem Management as part of BMC Remedy Service Desk
  • Describe the Problem Investigation Lifecycle
  • Identify the roles, responsibilities, permissions, and terminology of Problem Management
  • Explain how to access the IT Home page
  • Identify IT Home features and functionality
  • Explain how to access the Overview Console and identify its features
  • Identify the functional areas of the Problem Console
  • Identify the features and functionality available on Problem Investigation, Solution, and Known Error forms
  • Identify different statuses corresponding to different stages of a problem investigation
  • Identify the tabs on the different problem forms
  • Discuss the different search methods available in Problem Management
Registration options:
Add to cart Qty Ticket Name Ticket Price
BMC Remedy Problem Management 9.0: Concepts (WBT)  116.25
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