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BMC Remedy IT Service Management Process Designer 9.0: Concepts (WBT) - Details
Add to calendar 2017-01-01 09:00:00 2019-12-31 17:00:00 Africa/Abidjan BMC Remedy IT Service Management Process Designer 9.0: Concepts (WBT) Prerequisites None Course Overview This course covers the basic concepts of BMC Remedy IT Service Management (ITSM) Process Designer. It provides an overview of Process Designer and explains its features, benefits, and components. It - false YYYY/MM/DD
Category Partner Training - BMC
Where: Web-based, - (US).
Date: -  
Time: -  
 
Event description:

Prerequisites

  • None

Course Overview

This course covers the basic concepts of BMC Remedy IT Service Management (ITSM) Process Designer. It provides an overview of Process Designer and explains its features, benefits, and components. It covers steps to create and manage process templates and explains the important concepts involved in BMC Remedy IT Service Management (ITSM) and BMC Remedy Service Request Management (SRM) integration with Process Designer.

Course Objectives

  • List the features, benefits, and components of BMC Remedy ITSM Process Designer
  • Explain process inheritance
  • List the roles and permissions related to BMC Remedy ITSM Process Designer
  • Introduce the Process Designer Tool
  • List the various types of task actions
  • Describe how to create and manage process templates
  • Explain how to add tasks to the process diagram
  • Explain how to add actions and fields to tasks
  • Describe how to add dependencies in the Process Designer
  • Explain how to change the status of a process template and update a live process template
  • Explain how to modify process template properties and delete process templates
  • Discuss the Process Mapping form
  • Discuss Process Tracker and Process Wizard
  • Explain how to add ad hoc entities to a process
  • Explain integration of BMC Remedy ITSM Process Designer with BMC Remedy IT Service Management
  • Explain integration of BMC Remedy ITSM Process Designer with BMC Remedy Service Request Management (SRM)

Dress Code: Business Casual

Registration options:
Add to cart Qty Ticket Name Ticket Price
BMC Remedy IT Service Management Process Designer 9.0: Concepts (WBT)  116.25
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