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BMC Remedy Problem Management 9.0: For Specialists (WBT) - Details
Add to calendar 2017-01-01 09:00:00 2019-12-31 17:00:00 Africa/Abidjan BMC Remedy Problem Management 9.0: For Specialists (WBT) Prerequisites BMC Remedy Problem Management 9.0: Concepts (WBT) Course Overview The BMC Remedy Problem Management 9.0: For Specialists course gives you an elaborate insight of the Specialist role in the Problem Management process. In a - false YYYY/MM/DD
Category Partner Training - BMC
Where: Web-based, - (US).
Date: -  
Time: -  
 
Event description:

Prerequisites

  • BMC Remedy Problem Management 9.0: Concepts (WBT)

Course Overview

The BMC Remedy Problem Management 9.0: For Specialists course gives you an elaborate insight of the Specialist role in the Problem Management process. In addition to a brief explanation of the Problem Investigation Lifecycle, this course will also give you a detailed walkthrough of its Root Cause Analysis procedure performed by the Specialist. You will also identify the responsibilities and permissions of a Specialist.

Note: Other suggested training for the Specialist role is BMC Remedy Problem Management 9.0: Supplemental Features (WBT). Although this suggested course is not mandatory, BMC recommends that you take this training.

Course Objectives

  • Identify the responsibilities of Specialists
  • Discuss the role of Specialists in the Problem Investigation Lifecycle
  • List the permissions for Specialists
  • Discuss Root Cause Analysis as a part of the Problem Investigation Lifecycle
  • Discuss the steps involved in performing the Root Cause Analysis procedure
  • Describe how to create knowledge articles from a Problem Investigation form
  • Describe solution database entries from a Problem Investigation form
Registration options:
Add to cart Qty Ticket Name Ticket Price
BMC Remedy Problem Management 9.0: For Specialists (WBT)  116.25
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