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BMC Remedy IT Service Management 9.0: What's New (WBT) - Details
Add to calendar 2017-01-01 09:00:00 2019-12-31 17:00:00 Africa/Abidjan BMC Remedy IT Service Management 9.0: What's New (WBT) Prerequisites BMC Remedy IT Service Management 8.0: Administering - Part 2 (ILT/ODL) BMC Remedy IT Service Management 8.1: What’s New for Administrator (WBT) Course Overview The BMC Remedy IT Service Management 9.0: What - false YYYY/MM/DD
Category Partner Training - BMC
Where: Web-based, - (US).
Date: -  
Time: -  
 
Event description:

Prerequisites

  • BMC Remedy IT Service Management 8.0: Administering - Part 2 (ILT/ODL)
  • BMC Remedy IT Service Management 8.1: What’s New for Administrator (WBT)

Course Overview

The BMC Remedy IT Service Management 9.0: What’s New online course is designed for the ITSM application users with previous BMC Remedy IT Service Management 8.0/8.1 education and experience. This self-paced course introduces participants to the new features in ITSM 9.0, using examples and simulations to ensure experienced 8.0/8.1 users gain the knowledge necessary for 9.0 proficiency. In addition, the new features in Atrium Core 9.0 and BMC Remedy AR System 9.0 are also introduced in this course.

Course Objectives

  • Describe the archiving feature for ITSM 9.0
  • Describe how to enable/disable and manage the archive policies from the AR System Archive Manage Console
  • Define archiving for custom ITSM forms
  • Identify the archiving export process
  • Identify the Onboarding Wizard data update feature
  • Describe the LDAP feature for data import
  • Import data using LDAP
  • Describe how to use the BMC Remedy Deployment Application to build and export packages consisting of code and data
  • Import and deploy packages
  • Describe the simplified installation procedure for Process Designer 9.0
  • Describe how to add tasks in Process Designer process instance at runtime
  • Describe the Yellowfin reporting tool that includes rich data visualizations with interactive charting
  • Identify the context social and collaboration features
  • Describe how to reconcile customizations by comparing new, old, and overlaid code

Dress Code: Business Casual

Registration options:
Add to cart Qty Ticket Name Ticket Price
BMC Remedy IT Service Management 9.0: What's New (WBT)  348.75
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Can’t find a class? Have a question? Please contact columntraining@columnit.com for more information.

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