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BMC Remedy IT Service Management 9.0: Administrator Concepts (WBT) - Details
Add to calendar 2017-01-01 09:00:00 2019-12-31 17:00:00 Africa/Abidjan BMC Remedy IT Service Management 9.0: Administrator Concepts (WBT) Prerequisites Required Trainings mentioned on the Learning Path Course Overview This online course provides BMC Remedy IT Service Management 9.0 application administrators and consultants with an introduction to ITSM application admini - false YYYY/MM/DD
Category Partner Training - BMC
Where: Web-based, - (US).
Date: -  
Time: -  
 
Event description:

Prerequisites

  • Required Trainings mentioned on the Learning Path

Course Overview

This online course provides BMC Remedy IT Service Management 9.0 application administrators and consultants with an introduction to ITSM application administration, and introduces the architecture and common configuration elements of the BMC Remedy ITSM applications, including BMC Remedy Service Desk, BMC Remedy Change Management, BMC Remedy Asset Management, and BMC Remedy IT Service Management Process Designer. The course provides BMC Remedy ITSM administrators with the concepts and skills needed to incorporate best practices when configuring and administering BMC Remedy ITSM applications.

This course is a prerequisite to all other BMC Remedy ITSM 9.0 application administration courses.

Course Objectives

  • Explain the architecture of BMC Remedy ITSM application and list supported platforms
  • Describe ITSM foundation data and concepts
  • Describe Job Console, Onboarding Utility Wizard, and Data Wizard
  • Create and configure companies, organizational structures, and sites
  • Specify auto-assignment of requests to support groups
  • Describe the purpose of permission groups and functional roles for ITSM application administrators; and assign and manage ITSM permission groups
  • Configure and administer People records
  • Describe the BMC Atrium Product Catalog and its relationship to products that you can view, define, and use in the ITSM applications
  • View, create, and update product catalog entries, operational catalog, and generic catalog entries
  • Define auto-assignment settings using operational and product catalog settings
  • Describe the types of tasks, task groups, and task templates that can be defined
  • Describe ITSM approval processes and the role of administrators in configuring approvals, including the Approval Server enhancement
  • Identify steps to configure Abydos Remedy Integration Daemon (ARID) plug-in Process Designer
  • Configure tasks, requests, notifications, and templates for Process Designer
  • Identify steps to configure predefined and custom reports for Smart Reporting
  • Describe how to use the AR System Archive Manage Console to enable/disable and manage the archive policies and export archived records
Registration options:
Add to cart Qty Ticket Name Ticket Price
BMC Remedy IT Service Management 9.0: Administrator Concepts (WBT)  697.50
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