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BMC Remedy Incident Management 9.0: For Specialists (WBT) - Details
Add to calendar 2017-01-01 09:00:00 2019-12-31 17:00:00 Africa/Abidjan BMC Remedy Incident Management 9.0: For Specialists (WBT) Prerequisites BMC Remedy Incident Management 9.0: Concepts (WBT) Course Overview The BMC Remedy Incident Management 9.0: For Specialists course gives you an elaborate insight of the Specialist role in the Incident Management process. - false YYYY/MM/DD
Category Partner Training - BMC
Where: Web-based, - (US).
Date: -  
Time: -  
 
Event description:

Prerequisites

  • BMC Remedy Incident Management 9.0: Concepts (WBT)

Course Overview

The BMC Remedy Incident Management 9.0: For Specialists course gives you an elaborate insight of the Specialist role in the Incident Management process. In addition to a brief explanation of the Incident Request Lifecycle, this course will also give you a detailed walkthrough of its Incident Request Resolution procedure performed by the Specialist. You will also identify the responsibilities and permissions of a Specialist.

Note:Other suggested training for the Specialist role is BMC Remedy Incident Management 9.0: Supplemental Features (WBT). Although this suggested course is not mandatory, BMC strongly recommend that you take this training.

Course Objectives

  • Identify the responsibilities of Incident Specialists
  • Discuss the role of Incident Specialists in the Incident Request Lifecycle
  • List the permissions for Specialists
  • Discuss the steps involved in resolving an incident request as a Specialist
  • Explain how to review incident requests
  • Discuss relating duplicate incident requests
  • Discuss using the Incident Matching feature
  • Discuss accessing BMC Remedy Knowledge Management for solutions  
  • Describe reassigning incident requests
  • Explain how to record the time spent on resolving incident requests
  • Discuss creating Knowledge Articles and Solution Database Entries

Dress Code: Business Casual

Registration options:
Add to cart Qty Ticket Name Ticket Price
BMC Remedy Incident Management 9.0: For Specialists (WBT)  116.25
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