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BMC Remedy Incident Management 9.0: Concepts (WBT) - Details
Add to calendar 2017-01-01 09:00:00 2019-12-31 17:00:00 Africa/Abidjan BMC Remedy Incident Management 9.0: Concepts (WBT) Prerequisites None Course Overview The BMC Remedy Incident Management 9.0: Concepts course provides you with a detailed understanding of the Incident Management process and its sub processes. You will learn about the procedures, term - false YYYY/MM/DD
Category Partner Training - BMC
Where: Web-based, - (US).
Date: -  
Time: -  
 
Event description:

Prerequisites

  • None

Course Overview

The BMC Remedy Incident Management 9.0: Concepts course provides you with a detailed understanding of the Incident Management process and its sub processes. You will learn about the procedures, terminology, roles and responsibilities involved, and the chief functionality of the Incident Management process.

Course Objectives

  • Discuss BMC Remedy Incident Management as part of BMC Remedy Service Desk
  • Describe the Incident Request Lifecycle
  • Identify the roles, responsibilities, permissions, and terminology of Incident Management
  • Describe the process states, stages, and status values for incident requests
  • Explain how to access the IT Home page and identify its features and functionality
  • Explain how to access the Overview Console and identify its features
  • Discuss the Requester Console and its purpose
  • Identify the functional areas of the Incident Console
  • Identify the features and functionality available on the Incident form
  • Identify various tabs on the Incident form
  • Discuss the Archiving feature
  • Discuss the search functionality in Incident Management
  • Discuss the Requester role in the Incident Request Lifecycle
  • Discuss the Service Owners role in the Incident Request Lifecycle
  • Discuss the On‐duty Manager role in the Incident Request Lifecycle

Dress Code: Business Casual

Registration options:
Add to cart Qty Ticket Name Ticket Price
BMC Remedy Incident Management 9.0: Concepts (WBT)  116.25
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