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BMC Remedy Service Desk 8.0: Using (WBT) - Details
Add to calendar 2017-01-01 09:00:00 2019-12-31 17:00:00 Africa/Abidjan BMC Remedy Service Desk 8.0: Using (WBT) Prerequisites User knowledge of the Microsoft Windows GUI (Graphical User Interface) Course Overview This online course provides service desk support staff (service desk analysts, problem coordinators, and specialists) and support staff managers (group c - false YYYY/MM/DD
Category Partner Training - BMC
Where: Web-based, - (US).
Date: -  
Time: -  
 
Event description:

Prerequisites

  • User knowledge of the Microsoft Windows GUI (Graphical User Interface)

Course Overview

This online course provides service desk support staff (service desk analysts, problem coordinators, and specialists) and support staff managers (group coordinators) with the information needed to use BMC Remedy Service Desk 8.0 (BMC Remedy Incident Management and BMC Remedy Problem Management) to create and process incident requests, problem investigations, known errors, and solutions.

Course Objectives

  • Identify user roles associated with BMC Remedy Service Desk
  • Describe the BMC Best Practice Flows for Incident Management and Problem Management
  • Access and navigate the BMC Remedy Service Desk applications
  • Describe and create incident requests
  • Assign incident requests
  • Review, process, and close incident requests
  • Describe and create problem investigations
  • Assign problem investigations
  • Review, process, and close problem investigations
  • Create, assign, process, and close known errors
  • Create, assign, and process solution database entries
  • Search for incident requests, CIs, problem investigations, known errors, solutions, and other related data
  • Create reports and flashboards (KPIs) using business metrics
  • Modify user profiles
  • Create and view broadcasts and reminders

Dress Code: Business Casual

Registration options:
Add to cart Qty Ticket Name Ticket Price
BMC Remedy Service Desk 8.0: Using (WBT)  581.25
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