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BMC Remedy Knowledge Management 8.0: Using (WBT) - Details
Add to calendar 2017-01-01 09:00:00 2019-12-31 17:00:00 Africa/Abidjan BMC Remedy Knowledge Management 8.0: Using (WBT) Prerequisites User knowledge of Microsoft Windows graphical user interface (GUI) Course Overview The BMC Remedy Knowledge Management 8.0 solution provides advanced knowledge management for extending the effectiveness and value of BMC Remedy IT Service Ma - false YYYY/MM/DD
Category Partner Training - BMC
Where: Web-based, - (US).
Date: -  
Time: -  
 
Event description:

Prerequisites

  • User knowledge of Microsoft Windows graphical user interface (GUI)

Course Overview

The BMC Remedy Knowledge Management 8.0 solution provides advanced knowledge management for extending the effectiveness and value of BMC Remedy IT Service Management applications, primarily BMC Remedy Incident Management and BMC Remedy Problem Management.

The BMC Remedy Knowledge Management 8.0: Using course is fundamental for proper knowledge management. In this course, participants will learn vital knowledge management concepts and knowledge management best practices that will enable them to resolve issues quickly, accurately, and consistently. Participants will also learn how to successfully implement these best practices using the BMC Remedy Knowledge Management 8.0 application.

Course Objectives

  • Identify benefits of effective knowledge management
  • Identify knowledge management best practices
  • Identify BMC Remedy Knowledge Management features and benefits
  • Describe BMC Remedy Knowledge Management architecture
  • Discuss the integration of BMC Remedy Knowledge Management with the BMC Remedy AR System server
  • Describe the BMC Remedy Knowledge Management article lifecycle and workflow
  • Identify various types of knowledge articles
  • Identify various user types and roles related to BMC Remedy Knowledge Management
  • Explain how to access the Knowledge Management Console
  • Describe various functional areas of the Knowledge Management Console
  • Describe how to create and view broadcasts
  • Explain how to apply custom settings in the Knowledge Management Console
  • Explain how to create and edit knowledge articles
  • Explain how to search for knowledge articles
  • Describe how to use the knowledge article functional areas for effective knowledge management
  • Describe how to generate predefined and custom reports

Dress Code: Business Casual

Registration options:
Add to cart Qty Ticket Name Ticket Price
BMC Remedy Knowledge Management 8.0: Using (WBT)  232.50
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