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BMC Remedy Change Management 8.0: Using (WBT) - Details
Add to calendar 2017-01-01 09:00:00 2019-12-31 17:00:00 Africa/Abidjan BMC Remedy Change Management 8.0: Using (WBT) Prerequisites User knowledge of Microsoft Windows graphical user interface(GUI) Course Overview In this online course, students are introduced to the functionality of BMC Remedy Change Management 8.0, including the Release Management module. Students lea - false YYYY/MM/DD
Category Partner Training - BMC
Where: Web-based, - (US).
Date: -  
Time: -  
 
Event description:

Prerequisites

  • User knowledge of Microsoft Windows graphical user interface(GUI)

Course Overview

In this online course, students are introduced to the functionality of BMC Remedy Change Management 8.0, including the Release Management module. Students learn how to perform various tasks from these roles: requester, change coordinator, change or task implementer, change manager, release coordinator, and approver.

Course Objectives

  • Describe the BMC Best Practice Flow for Change Management
  • Describe the BMC Best Practice Flow for Release Management
  • List the steps in the lifecycle of change requests
  • List the steps in the lifecycle of release requests
  • Identify the Change Management roles
  • Identify the Release Management roles
  • Identify the Social Collaboration tools
  • Use the Overview Console
  • Use the Requester Console
  • Log in to ITSM and customize the Home page
  • Navigate the Change Management Console
  • Create, assign, approve, and close change requests
  • Create and manage tasks for change requests
  • Navigate the Release Management Console
  • Create, assign, approve, and close release requests
  • Create and manage activities for release requests
  • Search for change requests and release requests
  • Create reports using business metrics
  • Define custom report queries
  • Identify flashboards (KPIs)
  • Modify user profiles
  • Open and modify application preferences
  • Create and view broadcasts and reminders

Dress Code: Business Casual

Registration options:
Add to cart Qty Ticket Name Ticket Price
BMC Remedy Change Management 8.0: Using (WBT)  465.00
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