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BMC Remedy OnDemand 2011.01: Using For Support Staff (WBT) - Details
Add to calendar 2017-01-01 09:00:00 2019-12-31 17:00:00 Africa/Abidjan BMC Remedy OnDemand 2011.01: Using for Support Staff (WBT) Recommended Prerequisites: ITIL® Awareness Course Overview The BMC Remedy OnDemand 2011.01: Using for Support Staff online course equips participants with the knowledge and skills necessary to successfully use the following BMC Remedy OnDemand applicati - false YYYY/MM/DD
Category Partner Training - BMC
Where: Web-based, - (US).
Date: -  
Time: -  
 
Event description:

Recommended Prerequisites:

  • ITIL® Awareness

Course Overview

The BMC Remedy OnDemand 2011.01: Using for Support Staff online course equips participants with the knowledge and skills necessary to successfully use the following BMC Remedy OnDemand applications from the support staff perspective:

  • BMC Remedy Incident
  • BMC Remedy Problem Management
  • BMC Remedy Change Management

 

This education offers 24-hour access to task demonstrations, interactive product simulations, and the ability for participants to test their skills along the way.

Course Objectives

  • Use the Service Management Process Model (SMPM) tool
  • Describe roles associated with BMC Remedy Incident Management, BMC Remedy Problem Management, and BMC Remedy Change Management
  • Describe BMC best practice flow roles for BMC Remedy OnDemand
  • Describe incident process
  • Create and assign incidents, resolve and close
  • Search for incidents
  • Assign incidents request as group coordinator
  • Track incident request
  • Handle incident escalations
  • Create a work detail entry
  • Describe problem investigation process
  • Create problem investigation
  • View unassigned investigations
  • Specify a problem coordinator for problem investigation
  • Assign an investigation to a specialist
  • Describe change request process flow
  • Create a change request
  • Create a change request with tasks
  • Plan and schedule change requests
  • Approve Change Requests
  • Describe Release process flow
  • Create and assign a release
  • Work with activities
  • Approve and close releases

Dress Code: Business Casual

Registration options:
Add to cart Qty Ticket Name Ticket Price
BMC Remedy OnDemand 2011.01: Using for Support Staff (WBT)  232.50
Check this box if registering a group

Can’t find a class? Have a question? Please contact columntraining@columnit.com for more information.

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