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BMC Service Level Management 7.6 - Part 1 (WBT) - Details
Add to calendar 2017-01-01 09:00:00 2019-12-31 17:00:00 Africa/Abidjan BMC Service Level Management 7.6 - Part 1 (WBT) Recommended Prerequisites: ITIL® Foundation Certification OR ITIL® Awareness (WBT) ITIL® is a Registered Trade Mark of the Cabinet Office Course Overview The BMC Service Level Management (SLM) 7.6 application provides a combined solution to - false YYYY/MM/DD
Category Partner Training - BMC
Where: Web-based, - (US).
Date: -  
Time: -  
 
Event description:

Recommended Prerequisites:

  • ITIL® Foundation Certification OR ITIL® Awareness (WBT)
  • ITIL® is a Registered Trade Mark of the Cabinet Office

Course Overview

The BMC Service Level Management (SLM) 7.6 application provides a combined solution to bridge operations and services. This application is designed to ensure delivery of agreed-upon levels of service to your customers. In this online course, Service Level Managers and Applications Administrators gain competency in defining, creating, managing, and monitoring agreements, service targets, and contracts, using the BMC SLM 7.6 application, which helps them to monitor the performance of a service, other configuration items, and infrastructure processes. Participants also learn how to generate and interpret reports to document critical metrics about Service Level Agreements (SLAs).

Course Objectives

  • Describe the Service Level Management benefits
  • Describe the Service Level Agreement lifecycle
  • Identify the roles associated with SLM
  • Identify the Service Level Management Console
  • Distinguish among Service Level Agreements (SLAs), Operational Level Agreements(OLAs), and Underpinning Contracts (UCs)
  • Describe the process of planning, defining, and negotiating terms of SLA requirements
  • Use the service target templates
  • Define service target terms and conditions using the Advanced mode
  • Create agreements using the Service Level Management Console
  • Explain the process of creating contracts and associating them with new or existing agreements
  • Define compliance targets to track agreement performance
  • Monitor SLAs and service targets using the Service Level Management Dashboard
  • Explain the process for creating and viewing general reports and using advanced qualifications

Dress Code: Business Casual

Registration options:
Add to cart Qty Ticket Name Ticket Price
BMC Service Level Management 7.6 - Part 1 (WBT)  581.25
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