Modern IT service management in the cloud

BMC Remedyforce – SaaS Help Desk

Modern IT service management in the cloud

BMC Remedyforce is built on Salesforce.com—the world's most widely used cloud platform—to deliver complete IT service management functionality with the secure social, mobile, and collaborative capabilities users expect.

  • Intuitive administration and configuration keeps you focused on delivering business value.
  • Seamless upgrades ensure you get the most value from your Remedyforce investment.
  • Personalized self-service gives users new access to service offerings.
  • Automation and integration reduce manual labor and streamline service delivery.
  • Dashboards and analytics drive information sharing and informed decisions.

Unparalleled security, performance, and reliability

Built on Salesforce.com, Remedyforce helps you consolidate IT across multiple departments into a single, shared service center.

Comprehensive IT Management

Gain better control over incident, problem, change, release, service request, and service level management.

Speedy Self Service

Cut service desk wait times from 5 minutes to 45 seconds.

Fast, Effective Analysis

Resolve 90% of IT issues on the first call, show key business metrics in real time, and easily discover additional detail.


Quickly and efficiently deploy new technologies across multiple platforms, configure solutions without having to write code, and manage solutions with minimal staff.

No Software or Hardware To Install or Manage

Save time and avoid heavy maintenance with a cloud-based IT service management solution that is easy to install, deploy, upgrade, and maintain.

Take a closer look

  • Eliminate up to 50% of inquiries and maximize productivity with comprehensive self-service.
  • Reduce the risk and cost of unplanned changes with advanced scheduling.
  • Provide agents with full visibility across processes and teams.
  • Collaborate using Chatter, an integrated social media platform for IT and business users.
  • Configure hash tags (#) in Chatter to simplify and accelerate issue resolution.
  • Show key business metrics in real time.

Powerful, valuable add-ons

Remedyforce delivers everything you need to quickly implement a comprehensive solution, and also enables you to extend your capabilities with a range of useful add-ons.

Asset discovery

Find and map all your network assets with automated tools.


Improve IT staff performance, motivate behaviors, and drive collaboration.

License management

Help achieve compliance and save money by ensuring maximal use of all assets.

Patch management

Automatically push information to an asset.

Project and portfolio management

View financial performances against budgets, track timelines, and receive red-flag notifications.

Remote control

Gather more information or fix an asset remotely.

To learn more about how we can help you improve
performance while reducing cost and risk.