Empower the workforce and automate HR process

BMC HR Case Management

Automate HR, empower the workforce, and transform your digital enterprise.

Human Resources leaders are striving to standardize and automate processes, reduce calls through intuitive self-service, and engage the workforce with digital technology. BMC HR Case Management delivers that next-generation service center solution for HR leaders transform HR for the digital era. Deliver amazing service to employees with best-practice templates and workflows and a mobile, digital workplace app that makes your whole workforce more productive.

HR templates and workflows

Rich HR content delivered out-of-the box

HR process automation

Create custom workflows using the drag-and-drop designer

Tiered shared service delivery

Align to the industry standard delivery model


Convert paper forms into digital content

Real-time reports and dashboards

Gain instant insight into HR data

Digital workplace

Mobile app available on iOS, Android, and HTML5 devices

Manage the Digital Workplace with BMC HR Case Management

For the HR Manager: Automate and optimize your HR processes

HR Case Management gives you a powerful process automation solution with hundreds of pre-built HR workflows and templates to help you deliver value fast. Intuitive eForms enable you to turn manual forms into digital services so you can capture data electronically and make your workforce more productive.

Drastically reduce calls to the service center and deliver a modern digital workplace experience with the intuitive self-service app that allows employees to search knowledge and policies, log and track their cases, and book appointments with HR. Keep your confidential data safe and audited with the necessary security controls.

For the VP of Shared Services: Standardize and transform the way you deliver services

HR Case Management can accelerate your transformation with out-of-the-box alignment to a tiered shared service delivery model. Hundreds of prebuilt workflows and templates enable you to get your service center help desk delivering value faster than ever and the powerful in-app analytics allow you to track your progress.

The intuitive self-service app will help you to drive more transactions to tier-0 and deliver a true digital workplace experience for your workforce. Sophisticated SLA management helps you to prioritize cases accordingly, and the granular, yet flexible security model ensures your sensitive data is always protected.

For the CIO: Deliver services beyond IT

The mature, well-defined and rigorous framework of ITIL® works well for IT but for the HR department there is a need to have a more flexible and collaborative approach to managing cases, and a configurable privacy model to protect sensitive data. HR Case Management is purpose built for HR and supports a tiered shared service delivery model.

Built on BMC’s world-class Remedy workflow platform and integrated with Remedy IT Service Management suite, HR Case Management enables IT to deliver a tailored experience to HR using tools and technology that the IT department is familiar with.

Built on BMC’s powerful Remedy platform, HR Case Management is the complete solution for a modern service center with hundreds of pre-built HR templates and workflows, customizable eForms and a self-service app designed for the digital workplace.

SaaS or on premises

delivered from the BMC cloud or your own data center

Remedy Service Management integration

quickly convert HR cases into IT incidents or vice-versa

HR platform integration

including most 3rd-party HR management systems for easy importing of people data

Data privacy

multi-tenant architecture and flexible data privacy rules ensure sensitive data is always protected

Safe and compliant

HIPAA and Safe Harbor certified

To learn more about how we can help you improve
performance while reducing cost and risk.