Just the right service management fit
for the small and midsized business

BMC FootPrints

IT service management for mid-size organizations

BMC FootPrints integrates IT service and asset management for end-to-end business services, and it’s easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT’s reputation with your business users.

  • Improve efficiencies by simplifying and automating routine tasks.
  • Reduce total cost of ownership by enabling users to resolve common issues on their own.
  • Improve satisfaction with an easy-to-use interface and mobile capabilities.
  • Maintain compliance as you document, record, and centralize IT tasks.
  • Create business value and reduce risk with better visibility into the IT environment.

IT service and asset management in one integrated solution

FootPrints Service Core improves user satisfaction and increases productivity to help your IT department deliver more value to your business.

Incident and Problem Management

Easily initiate, route, track, and manage incidents—no programming required.

Knowledge Management

Create a searchable inventory of common issues and their resolutions.

Executive Dashboard And Business Analytics

Increase uptime and compliance by instantly monitoring key metrics, including adherence to service level agreements (SLAs).

Visualization And Reporting

Easily and quickly automate processes, solve issues, and communicate with the business by using tools like the drag-and-drop visual workflow builder, impact analysis, and real-time report building.

Mobile Access

Conveniently access a full range of functions from any device.

Take a closer look

  • Minimize risk by automating change management procedures.
  • Improve cross-functional efficiencies.
  • Accelerate configuration, compliance, and problem solving.
  • Enable customers to select services according to their business needs, 24x7.
  • Save time troubleshooting known issues.
  • Reduce training requirements for new IT staff.

Design the best FootPrints solution for your business

Supplement your FootPrints Service Core solution with optional capabilities designed to have real-world impact on how your business functions.

Asset discovery and inventory

Automate complex inventory tracking and receive complete, accurate asset intelligence.

Remote control

Securely manage routine desktop management tasks without leaving your desk.

OS and application deployment

Quickly and reliably install or configure software without disrupting the user.

Patch management

Centrally manage, deploy, and report on patches across diverse IT environments.

Compliance management

Quickly and easily provide records of compliance levels.

Power management

Reduce energy bills and lessen your environmental impact.

Migration management

Easily move desktop layouts, metadata, drive mappings, customized settings, and file/folder structures.

Complete your solution with client management

FootPrints Asset Core (Client Management)

BMC FootPrints Asset Core automates management of your IT assets to help control costs, maintain compliance, and reduce financial risks.

To learn more about how we can help you improve
performance while reducing cost and risk.