In-House ITSM or Saas?
Here's some considerations to help you decide.
Top Considerations for Moving to a Cloud-based (SaaS) Delivery Model for IT Service Management.
Before you transition to a SaaS model, it’s important to understand how that approach will support your requirements, what trade-offs you may need to make, and whether it offers you the flexibility to move to and from other service delivery approaches at various points in time. This white paper reviews some of the key considerations for moving from a traditional software delivery model to SaaS, including:
- Understanding key drivers in choosing a SaaS model
- Identifying requirements for a flexible service model
- How to address security related concerns
- What to look for in a SaaS delivery model for ITSM
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