Functional Testing

Column's functional test scripts cover all IT Service Management (ITSM) modules, and you can use them across all functional test disciplines, including regression testing, function validation, and user acceptance testing. To support them, we offer a portfolio of role-based business scenarios that exercise ITSM's full functionality out-of-the-box.

Non-functional Testing

Column recognizes the importance of non-functional testing, including performance, stress, and load testing. To help you, we offer three service levels:

Out-of-the-box performance testing

This offering is based on the user experience, and it includes business transaction, application response, and database metrics as well as server-side capacity monitoring.

Performance triage

Performance triage includes all of the metrics above, including out-of-the-box testing activities. It also extends metrics to:

• Load balancing
• Java Virutal Machine
• Web page statistics
• Operating system

This service is suitable when a business experiences degraded or inconsistent performance.

Performance Diagnosis and Modeling

Performance diagnosis can be implemented when a solution has hardware or software failure and normal triage cannot help identify the root cause. Performance modeling helps organizations that want to extend their solution and need to understand how changes impact their user base or the environment.

To learn how Column's testing solutions and services can improve performance while reducing costs and risk, you can contact a Column office, have Column contact you, or chat with a Column representative.