IT projects don't happen in a vacuum. Technology professionals are no longer left to their own devices outside the purview of ROI expectations and line-of-business objectives. Now, IT projects are an integral part of organizational strategy. The problem? It's easy for IT project management to get off track when local admins are also tasked with both handling in-house IT troubleshooting and end-user satisfaction. At Column Technologies, we've developed a unique set of project management (PM) services to help your company stay on task, on time and on budget. Here's how it works.
When it comes to technology adoption, enterprises typically fall behind the curve. Why? Because most large companies have established tried-and-true business processes to handle any IT concerns and often balk at the potential complexity of new innovations. However, four key areas: The digital workplace, 360-degree view, value-added services and automation leveraging the Internet of Things (IoT) now demand enterprise attention. Here's a quick look at each:
Column Technologies was fortunate enough to attend the recent itSMF USA Chicago LIG event at Fermilab, where guest speaker Sean Hinton of BMC Software spoke about the growing need to reinvent IT Service Management (ITSM) through digitalization. Sean opened with an interesting slide: a picture of thousands of people at the Vatican during the 2005 announcement of Pope Benedict XVI. He asked us: what stands out from this photo? The answer: everyone was using cameras and video camcorders to capture the moment. Fast forward just eight years later, the next slide depicted the Vatican crowd in 2013 for the announcement of Pope Francis, where the picture was dominated by thousands of mobile devices—everyone had a smartphone. This demonstrates the mobile mind shift and evolution of the move towards digital. Gone are the days of video camcorders, basic cell phones and bulky computers. Consumers and employees today want instant access from a consolidated, easy to use, modern and mobile platform.
Fifteen years ago, consumers and IT pros had little in common. The devices made by tech giants and owned by average users bore little resemblance to the high-performance gear designed by vertically integrated vendors leveraged by IT staffers. The rise of technologies such as enhanced cellular networks, powerful mobile devices and cloud computing, however, set the stage for a revolution: Devices could be made to serve both needs — and more cheaply — than designing for IT pros alone.
BMC Software has announced the release of Remedy Version 9.0. Being hailed as smart, beautiful, and even more powerful, the new version represents a new approach from BMC to understand users, identify and solve customer problems and focus on the experience. IT has complex problems. Remedy 9 will give IT that ability to help manage this complexity in the most efficient and simplest way.