For over a decade, Column Technologies has helped organizations across the globe with enterprise solutions that meet and exceed their business goals. Our core competency in Business Service Management (BSM) ensures that best practices in process management are at the forefront of our methodology.
Column helps you meet immediate and future data challenges by ensuring you have the right information at the right time. This includes not only streamling your data collection processes but also providing the right tools. By working closely with our business intelligence technology partners, we can help you find the solution that best fits your needs.
Our Business Intelligence solutions include:
- Technology assessments and implementation,
- Strategy and Standardization Best Practices around
- Dashboards, and
- Training services
Business Service Management (BSM)
Business Service Management links key IT components to IT infrastructure management goals. Our BSM solutions revolve around the BMC suite of BSM tools. BMC Software’s business service management approach is based on three disciplines – Service Assurance, Service Automation, and Service Support.
As a BMC Software Elite and Business Service Management Certified Partner, Column is a leader within the IT Service Management space. Our solutions focus on empowering you to use business service management as a strategy to improve your systems, applications, processes, and services.
Column Case Management helps you manage and track your responses to events, requests, and inquiries. Easy to implement and maintain, Column Case Management improves service quality, drives customer satisfaction, and reduces cost.
Column Case Management is available in two different modules:
- Human Resources– To support business process management in HR departments
- Investigative– To help law enforcement, public sector and federal agencies capture, investigate, and manage external and internal investigation cases.
Customer Relationship Management
Maintaining your customer base and improving your customer experience are key factors in determining your organizational success. One critical factor in this effort is the synchronization of your internal processes. Column Customer Relationship Management (CRM) application aims at automating support activities for external and internal customers. Developed on the BMC Action Request System (ARS), Column CRM also comes bundled with the JasperServer Pro Business Intelligence solution for powerful reporting and analytical capabilities.
To learn how Column's solutions can improve performance while reducing costs and risk, you can contact a Column office, have Column contact you, or chat with a Column representative.