The Business Challenge

In an IT environment where your organization needs to follow and report on your assets’ full lifecycle, simple auto-discovery tools may not be enough. Even if you’re fully confident you’ve discovered and documented your full enterprise-wide portfolio, maintaining your asset data within BMC Remedy ITSM is costly, time-consuming, and prone to inaccurate data.

The Solution: SCANventory for BMC Remedy ITSM

With SCANventory from Column Technologies, your IT organization has a powerful combination of industry-standard bar code scanners and direct, out-of-the-box integration with BMC remedy ITSM. Together, this pair of leading technologies can help your organization perform essential asset management tasks and:

• reduce the time you spend updating asset data

• improve your asset data quality

• reduce asset maintenance costs

• extend your asset discovery process to assets that other processes have not or cannot discover

• improve asset lifecycle management

Powerful Scanning Options

SCANventory’s highly-efficient, well-documented system architecture supports rapid deployment cycles that allow your IT organization to quickly and easily share asset information. The results are compelling: increased productivity, shortened response times, and lower costs.

• Streamline asset receiving—capture an asset’s information or perform a one-time standard data element entry process that allows single CI updates for new assets

• Automatically validate assets—view an asset’s full record without logging on to BMC Remedy or BMC Service Desk Express

• Rapidly update asset information and locations—rapidly update an asset’s movement information by scanning the asset and then entering new location and assignment values

• Perform on-the-fly item and table updates—directly update item, table, and other information from the barcode scanner

• Employ asset lifecycle notifications—receive notifications throughout your warranty, support, and other asset lifecycle processes

Improve Asset Data Maintenance

SCANventory can help your IT organization maintain:

• locations
• assignments
• purchasing information (for example, asset invoice numbers or purchase order numbers)
• warranty and vendor information
• movement

Powerful Customization Options

With the asset tracking and reporting’s growing importance, your IT organization may want to customize SCANventory to your specific requirements. To help, Column Technologies offers consulting services that can tailor the solution’s screens or database elements. A short time later, you’ll have a highly-usable, cost-effective solution that helps you get the most out of your technology investment.

To learn how SCANventory for BMC Remedy ITSM can improve performance while reducing costs and risk, you can contact a Column office, have Column contact you, or chat with a Column representative.