Why Managed Services?

Column Managed Services gives you a new approach to delivering IT value with your BMC solution. We provide ongoing remote administration of your BMC solution once it has been implemented. Our services uses best practice methodology for BMC architecture, implementation, and management, assuring predictable and reliable services. You receive access to a team of highly skilled ITSM experts, a proactive team dedicated to your account that will monitor your systems worldwide and solve potential problems 24/7.

Managed Services Solutions

Column’s managed services offer proven expertise and consistent, responsive service.

• In the Standard solution, you own and host the application, and Column provides remote support
• In the Hosted solution, you own the application, and Column provides hosting and remote support
• In the Software-as-a-service (SaaS) solution, Column owns, hosts, and remotely supports the application

The Managed Services Business Case

Column’s Managed Services provide your organization:

• complete IT environment management that reduces complexity and risk
• a lower Total Cost of Ownership (TCO)
• a predictable monthly cost
• time for your IT resources to focus on core business needs
• extended support and skills from a 24x7 Customer Support team

What does Managed Services Involve?

We focus on five applications:

• BMC Remedy IT Service Management (ITSM)
• BMC Service Desk Express (SDE/Magic)
• Column Customer Relationship Management
• Column Case Management
• Business intelligence platform

To learn how Column's managed services can improve performance while reducing costs and risk, you can contact a Column office, have Column contact you, or chat with a Column representative.