Why Managed Services?

Column Managed Services gives you a new approach to delivering IT value with your BMC solution. We provide ongoing remote administration of your BMC solution once it has been implemented. Our services uses best practice methodology for BMC architecture, implementation, and management, assuring predictable and reliable services. You receive access to a team of highly skilled ITSM experts, a proactive team dedicated to your account that will monitor your systems worldwide and solve potential problems 24/7.

Managed Services Solutions

Column’s managed services offer proven expertise and consistent, responsive service.

• In the Standard solution, you own and host the application, and Column provides remote support
• In the Hosted solution, you own the application, and Column provides hosting and remote support
• In the Software-as-a-service (SaaS) solution, Column owns, hosts, and remotely supports the application

Why Column Managed Services?

Column provides a strategic method for improved effective and efficient support inclusive of production support and lifecycle build/maintenance activities. Given our US managed services veteran staff, we are confident that no one in the industry has more BMC Software experience and product knowledge both locally or offshore. In addition to our senior staff, Column leverages over 220 field consultants and a world-class L1 Support center with an extensive knowledge base.

Column’s Managed Services provide your organization:

• Complete IT environment management that reduces complexity and risk
• A lower Total Cost of Ownership (TCO)
• A predictable monthly cost
• Time for your IT resources to focus on core business needs
• Extended support and skills from a 24x7 Customer Support team

We focus on the following:

Application Automation	Event and Impact Management
Application Problem Resolution	Identity Management
Asset Management	Incident Management
BMC Footprints	Knowledge Management
Business Intelligence	Middleware Management
Capacity Management	Network Automation
Case Management	Performance and Availability Management
Change and Release Management	Problem Management
Client Automation	Server Automation
CMDB	Service Catalog
Dashboards & Analytics	Service Level Management
Data Management	Service Request Management
Database Automation	Storage Management

 

Application benefits	Hosting benefits
24x7 customer support	Daily backups
Data administration	Offsite backup retention
Patch management	System upgrades and updates
Optional remote enhancements and customizations	Transparent failover
Comprehensive solution assurance, including performance testing and capacity testing
Continuous, proactive application environment monitoring from Column Sentinel

 

To learn how Column's managed services can improve performance while reducing costs and risk, you can contact a Column office, have Column contact you, or chat with a Column representative.