Managed Services

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Why Managed Services?

Column Managed Services gives you a new approach to delivering IT value with your BMC solution. We provide ongoing remote administration of your BMC solution once it has been implemented. Our services uses best practice methodology for BMC architecture, implementation, and management, assuring predictable and reliable services. You receive access to a team of highly skilled ITSM experts, a proactive team dedicated to your account that will monitor your systems worldwide and solve potential problems 24/7.

Managed Services Solutions

Column’s managed services offer proven expertise and consistent, responsive service.

Why Column Managed Services?

Column provides a strategic method for improved effective and efficient support inclusive of production support and lifecycle build/maintenance activities. Given our US managed services veteran staff, we are confident that no one in the industry has more BMC Software experience and product knowledge both locally or offshore. In addition to our senior staff, Column leverages over 220 field consultants and a world-class L1 Support center with an extensive knowledge base.

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Column’s Managed Services provide your organization:

We focus on the following:

 

Application benefits Hosting benefits
24x7 customer support Daily backups
Data administration Offsite backup retention
Patch management System upgrades and updates
Optional remote enhancements and customizations Transparent failover
Comprehensive solution assurance, including performance testing and capacity testing
Continuous, proactive application environment monitoring from Column Sentinel

 

To learn how Column's managed services can improve performance while reducing costs and risk, you can contact a Column office, have Column contact you, or chat with a Column representative.