About Kinetic Survey

Kinetic Survey is the only process-driven, web-based customer feedback survey management software for BMC Remedy. Totally embedded in BMC Remedy workflow, Kinetic Survey makes it easy to create context-sensitive help desk surveys for service delivery management. Surveys can be distributed via email, the web, or even as pop-up scripts for call center staff to gather actionable, timely feedback from internal or external customers.

Datasheet: Kinetic Survey (323 KB).

Kinetic Survey Features:

• Embeds surveys within your existing processes: Incidents, changes or other interactions can trigger context-sensitive surveys on the fly.

• Enables you to create timely, tailored surveys in many areas of your organization including market research, customer satisfaction, employee satisfaction, product development, and IT and ITIL-based services management practices.

• Systematically gathers and analyzes customer experiences to monitor and improve service delivery management.

• Promotes a higher response rate.

• Improves business services through automated feedback.

• Increases sales and improves customer retention.

To learn how Kinetic Survey can improve performance while reducing costs and risk, you can contact a Column office, have Column contact you, or chat with a Column representative.