About Kinetic Response

Kinetic Response speeds and documents the service delivery problem resolution process by providing real-time status visibility to those who need it. It is a powerful, easy-to-use tool to help organizations track service-delivery problems and automatically manage them through to resolution. Kinetic Response helps businesses resolve issues more quickly, accurately, and effectively.

Datasheet: Kinetic Response (196 KB).

What Kinetic Response Provides:

• Visibility: Enables immediate visibility into who is working on the issue. Provides visibility to executives for high-impact problems.

• Communication/Discussion: Captures team discussion threads for each issue by corporate chat.

• Tracking/Documentation: Records and tracks the resolution to a problem.

• Status: Enables real-time project information and status to team members everywhere to speed service delivery problem resolution.

• Accountability: Stores closed-problem records for future reference.

To learn how Kinetic Request can improve performance while reducing costs and risk, you can contact a Column office, have Column contact you, or chat with a Column representative.