Gathering data, calculating metrics, and delivering results are essential for managing your Service Desk. So why is processing and managing information from BMC Service Desk Express so often manual, complex, error-prone, and expensive?

The Solution: Business Intelligence for BMC Service Desk Express

Column Technologies offers a comprehensive business intelligence platform that integrates information from BMC Service Desk Express. It offers preconfigured content, self-service reporting and analytics, and robust, role-based security to help users quickly and easily gather the information they need to make better decisions.

Business Intelligence Powered by Jaspersoft

Designed from the bottom up to support BMC Service Desk Express, Column uses embedded business intelligence software from Jaspersoft to provide advanced business intelligence. With more than seven million downloads and 9,000 commercial customers in 96 countries, Jaspersoft is the world’s most widely used business intelligence solution. The 90,000 developers that support and update Jaspersoft’s software are the world's largest business intelligence community.

Operational Reporting

With Column business intelligence for BMC Service Desk Express, you have a catalog of best practice, preconfigured, context-driven reports you can run directly from a Service Desk Express form. These web-based reports work well in both the BMC Remedy User tool and Mid-Tier, and you can export them to formats such as PDF, CSV, and XLS for offline viewing and printing.

Enterprise Reporting

Column Technologies' business intelligence for BMC Service Desk Express offers on-demand report access from a user-friendly, central web portal. A host of cost and timesaving automation options include the ability to schedule reports and automatically distribute them to the Web, e-mail messages, and file systems.

Ad Hoc Reporting

Managers and analysts no longer need to reply on a report developer or understand Crystal Reports, SQL, or the BMC Service Desk Express database to create reports. Instead, they have an intuitive drag-and-drop authoring interface where they select from a familiar list of fields and best practice, preconfigured key performance indicators.

Dashboards

A full catalog of preconfigured best practice dashboards helps you find important trends or anomalies without continually asking for information or sifting through reports. Each dashboard can show key performance indicators from many processes on a single screen and supports drill-down to summary reports, detail reports, and active tickets for added information and context.

Reports, Metrics, Dashboards, and Functions

Column ITSM Intelligence provides preconfigured reports, metrics, dashboards, and functions for BMC Service Desk Express

To learn how Column's business intelligence for BMC Service Desk Express can improve performance while reducing costs and risk, you can contact a Column office, have Column contact you, or chat with a Column representative.