1-866-265-8665

Find the ITSM Solution that fits your business

ITSM – IT Service Management

Find the ITSM Solution that fits your business.

One size rarely fits all. That’s why we offer a full family of ITSM solutions that redefine IT experience for today's mobile, social, and collaborative business users. Which one is right for you?

MyIT

BMC MyIT creates a virtual assistant right on each user’s device so they can easily help themselves to basic IT services.

Remedyforce

BMC Remedyforce, built on the Salesforce cloud platform, delivers complete IT service management with social, mobile, and collaborative capabilities.

Remedy IT Service Management Suite

BMC Remedy IT Service Management Suite manages your IT services and capabilities, on premises and in the cloud, with powerful self-help tools, automated processes, comprehensive asset management, and much more.

ITSM for mid and small markets

BMC FootPrints integrates IT service and asset management for end-to-end business services, and it’s easy to install, use, and support.

Need a better help desk?

If you need a simple service desk and asset management tool that offers:

  • Faster resolution times and better service
  • Affordable pricing and hassle-free upgrades
  • Easy implementation, use, and maintenance

You should consider:

BMC Remedyforce

  • Cloud-based via Force.com
  • Complete ITSM capabilities
  • 5-50+ IT staff

Standardizing ITSM processes?

Ready to go beyond the help desk? If you need an ITSM solution that includes:

  • ITIL® process standardization and integration
  • Built-in self-service and process automation
  • Integration with other IT management systems

You should consider:

BMC Remedyforce

  • Cloud-based via Force.com
  • Complete ITSM capabilities
  • 5-50+ IT staff

You should consider:

BMC FootPrints

  • On-premise
  • Integrated ITSM and PC lifecycle management
  • 10-50+ IT staff

Adopting a BSM approach?

Looking for the ITSM foundation for a business service management approach?

  • Organize and manage IT services
  • Visibility and integration across a range of IT operations processes
  • In-depth ITIL® process alignment

You should consider:

BMC Remedy OnDemand

  • Cloud-based via Force.com
  • Complete ITSM capabilities
  • 5-50+ IT staff

You should consider:

BMC Remedy

  • On-premise suite
  • Enterprise IT operations platform
  • 50+ IT staff

ITSM solutions comparison chart

Start free trial

Incident and Problem Management

Change Management

Self Service

Asset Inventory

Knowledge Management

Service Level Management

Dashboards and Analytics

Service Catalog

Asset Management

Configuration Database (CMDB)

Delivered in the cloud

Learn More
Start free trial

BMC Remedy Force

+

Desktop Management

Security and Compliance

Deployment Management

Delivered on premise

Learn More
Start free trial

BMC FootPrints

+

Social Media Collaboration

Atrium CMDB / CMS

project and Portfolio Management

Costing and Financial Controls

Supplier Management

Delivered on premise or cloud

On premise

Looking for more?

Contact us

1-866-265-8665

To learn more about how we can help you improve
performance while reducing cost and risk.

Search