24 PMI PDUs – 3 Credits
Course runs 8:00 AM – 5:30 PM each day – exam is scheduled from 4:00 PM – 5:30 PM on the last day.

This three-day course immerses learners in the overall concepts, processes, policies, and methods associated with the Continual Service Improvement (CSI) phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the CSI stage, but not the detail of each of the supporting processes.

View Column's ITIL training schedule.

ITIL Continual Service Improvement - Objectives

Upon completion of this course and examination, the learner will gain competencies in:

• understanding Service Management as a Practice and CSI principles, purpose, and objective
• understanding how all CSI processes interact with other Service Lifecycle processes
• the sub-processes, activities, methods, and functions used in each of the CSI processes
• the roles and responsibilities within CSI and the activities and functions to achieve operational excellence
• how to measure CSI performance
• understanding technology and implementation requirements in support of CSI
• the challenges, critical success factors, and risks related with CSI

ITIL Continual Service Improvement - Audience

The CSI Lifecycle course will be of interest to:

• individuals who have their ITIL V3 Foundation Certificate (or the ITIL V2 Foundation + V3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL certifications
• individuals who require a deeper understanding of the CSI stage of the Service Lifecycle and how activities in this Lifecycle stage may be implemented to enhance the quality of IT service management within an organization
• IT professionals working in or new to a CSI environment who require and understanding of the concepts, processes, functions, and activities involved
• individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
• individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite

ITIL Continual Service Improvement - Prerequisites

Hold an ITIL V3 Foundation Certificate or ITIL V2 Foundation + ITIL V3 Foundation Bridge Certificate.

To learn how Column's ITIL training can improve performance while reducing costs and risk, you can contact a Column office, have Column contact you, or chat with a Column representative.