23 PMI PDUs – Three credits
Course runs 08:00 AM – 5:00 PM each day – exam scheduled from 3:30 PM – 5:00 PM on the last day

This three-day course immerses learners in the overall concepts, processes, policies, and methods associated with the Service Design phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Design stage, but not the detail of each of the supporting processes.

View Column's ITIL training schedule.

ITIL Service Design Lifecycle - Objectives

Upon completion of this course and examination, the learner will gain competencies in:

• understanding Service Management as a Practice and Service Design principles, purpose, and objective
• understanding how all Service Design processes interact with other Service Lifecycle processes
• the sub-processes, activities, methods, and functions used in each of the Service Design processes
• the roles and responsibilities within Service Design and the activities and functions to achieve operational excellence
• how to measure Service Design performance
• understanding technology and implementation requirements in support of Service Design
• the challenges, critical success factors, and risks related with Service Design

ITIL Service Design Lifecycle - Audience

The Service Design Lifecycle course will be of interest to:

• individuals who have their ITIL V3 Foundation Certificate (or the ITIL V2 Foundation + V3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL certifications
• individuals who require a deeper understanding of the Service Design stage of the Service Lifecycle and how activities in this Lifecycle stage may be implemented to enhance the quality of IT service management within an organization
• IT professionals working in or new to a Service Design environment who require and understanding of the concepts, processes, functions, and activities involved
• individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
• individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite

A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers, and ITSM trainers involved in the management, coordination, and integration of design activities within the Service Lifecycle.

ITIL Service Design Lifecycle - Prerequisites:

Hold an ITIL V3 Foundation Certificate or ITIL V2 Foundation + ITIL V3 Foundation Bridge Certificate

To learn how Column's ITIL training courses can improve performance while reducing costs and risk, you can contact a Column office, have Column contact you, or chat with a Column representative.