About Planning, Protection & Optimization

36 PMI PDUs - Four credits to ITIL Expert
Course runs 8:00 AM – 5:00 PM each day - exam is scheduled from 1:00 PM – 2:30 PM on the last day.

This five-day course immerses learners in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Planning, Protection, and Optimization of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices throughout the Service Management Lifecycle

ITIL Planning, Protection & Optimization - Objectives

Upon completion of this course and examination, the learner will gain competencies in:

• understanding Service Management as a Practice and how the processes within Planning, Protection and Optimization support the Service Lifecycle
• knowing the important role of Planning, Protection and Optimization in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
• the activities, methods, and functions used in each of the Planning, Protection and Optimization processes
• the application of Planning Protection and Optimization processes, activities, and functions to achieve operational excellence
• how to measure Planning Protection and Optimization performance
• the importance of IT Security and how it supports Planning, Protection and Optimization
• understanding technology and implementation requirements in support of Planning, Protection and Optimization
• the challenges, critical success factors, and risks related with Planning Protection and Optimization

ITIL Planning, Protection & Optimization - Audience

The Planning, Protection and Optimization Capability course will be of interest to:

• individuals who have their ITIL V3 Foundation Certificate (or the ITIL V2 Foundation + V3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL certifications
• individuals who require a deeper understanding of the Planning Protection and Optimization processes and how these may be used and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management, Demand Management, and Risk Management
• IT professionals involved in IT Service Management implementation and improvement programs

Typical roles include IT professionals, IT / business managers and IT / business process owners, and IT practitioners.

ITIL Planning, Protection & Optimization - Prerequisites

Hold an ITIL V3 Foundation Certificate or ITIL V2 Foundation + ITIL V3 Foundation Bridge Certificate

To learn how Column's ITIL training can improve performance while reducing costs and risk, you can contact a Column office, have Column contact you, or chat with a Column representative.