36 PMI PDUs (subject to change) – Five credits
Course runs 08:00 AM – 5:00 PM each day – exam is scheduled from 3:30 PM – 5:00 PM on the last day

View Column's ITIL training schedule.

Managing Across the Lifecycle - Objectives

At the end of this course, the learner will gain competencies in:

• introduction to IT Service Management business and managerial issues
• managing the planning and implementation of IT Service Management
• management of strategic change
• risk management
• understanding organizational challenges
• service assessment
• understanding complementary industry guidance

Managing Across the Lifecycle - Audience

The Managing Across the Lifecycle course will be of interest to:

• individuals who require a business and management level understanding of the ITIL V3 core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
• individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is the final mandatory module leading to the Expert certification
• individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite

Typical roles include CIOs, Senior IT Managers, IT Managers and Supervisors, IT professionals, and IT Operation practitioners.

Managing Across the Lifecycle - Prerequisites

Hold the ITIL V3 Foundation Certificate in IT Service Management (two credits from the V3 Foundation or V2 Foundation plus Bridge Certificate) and have a further 15 credits (a total of at least 17 credits) as a minimum from a balanced selection of ITIL Service Lifecycle or Service Capability qualifications

To learn how Column's ITIL training courses can improve performance while reducing costs and risk, you can contact a Column office, have Column contact you, or chat with a Column representative.