ITIL V3 Foundation Training

Column Technologies is an EXIN Accredited Training Provider for the ITIL V3 Foundation course that introduces the IT Infrastructure Library (ITIL) and IT Service Management (ITSM). In this ITIL training course, you'll learn how ITIL and ITSM concepts, terms, and processes can help deliver, measure, and improve IT services, and you'll have the opportunity to take the ITIL V3 Foundation Certification exam.

ITIL V3 Service Capability Training

ITIL Service Capability training consists of four certifications that focus on a series of process activities, their execution, and their use throughout specific phases of the ITIL Service Lifecycle. This stream will interest candidates who want a deeper understanding of ITIL V3 processes and roles, how they are implemented, and how they interact.

• Service Offerings and Agreements
• Release, Control and Validation
• Operational Support and Analysis
• Planning, Protection and Optimization

ITIL V3 Service Lifecycle Training

The ITIL V3 Lifecycle stream has five certifications or modules, each based on one of the ITIL Service Lifecycle phases. Each module introduces the ITIL Service Management Lifecycle, the phase's principles, processes, functions, and activities, along with technology and implementation considerations

• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement

ITIL V3 Intermediate Capstone Training

ITIL Simulation Training

These engaging ITIL training simulations - the Airport Simulation and the Polestar Simulation - will help you learn how IT organizations can use ITIL and IT Service Management to improve their service delivery. You’ll learn about ITIL and ITSM concepts and benefits, the importance of standard processes and methodology, and face service delivery challenges that will help you anticipate service interruptions, develop a robust environment, and manage your infrastructure.

To learn how Column's ITIL training can improve performance while reducing costs and risk, you can contact a Column office, have Column contact you, or chat with a Column representative.