About the Polestar ITIL and ITSM Simulation

This highly-interactive simulation is a high-impact, energetic way to accelerate understanding and acceptance of service management concepts such as ITIL V3.

Facilitated in the fast world of global on-line retail, Polestar ITSM brings to life the service management, cultural, and process issues faced by organizations and encourages strategic partnership between IT and the business. This is done through a realistic, exhilarating scenario to which participants can directly relate to and have actual experience of.

Normally delivered over five rounds, the Polestar simulation uses gaming dynamics to mirror the real world interaction between IT and the business, from both a strategic and operational perspective. The simulation structure is designed to reflect the entire service management lifecycle as defined by ITIL V3. Participants progress through the rounds, increasing operational maturity and gaining a holistic understanding of quality service management as they go.

In addition, the simulation experience continues between rounds through defined service transition phases which require the participants engagement in planning for strategic and operational continuous service improvements.

Course Details

• Duration: One day
• Target Audience: ITIL Process Practitioners and ITIL Process Owners
• Prerequisites: You are assumed to be involved with the service delivery process, as providers or consumers, and to have a basic understanding of the way the organization works.

To learn how Column's ITIL training can improve performance while reducing costs and risk, you can contact a Column office, have Column contact you, or chat with a Column representative.