About the Airport Simulation - BSM International Workshop

BSM International has been designed to provide an understanding of IT Service Management processes and function (ITIL). This workshop will use simulation and experiential learning to give the student a better understanding of the process requirements that underpin a successful enterprise management or business impact management implementation. At the conclusion of the one-day training, each student will have a better understanding of how ITIL best practices will help with the service management needs of their organizations.

There is wide acceptance that a successful enterprise management or business impact management project requires more than just technology implementation. Process changes need to be considered to take full advantage of the opportunities created by technology. People, process, and technology need to be in alignment for a business to be effective, efficient and economical. In addition to offering a new and exciting approach to learning, this simulation enables students to better understand the concepts behind IT Service Management (ITIL) and Business Service Management (BSM).

Using the latest in “experiential learning” techniques, students assume various roles as business department leaders and in IT support roles, tasked with aligning business needs to IT and IT to the business in support of an international airport. Time throughout the day is devoted to extracting the lessons learned, thereby, giving each member of the group a first hand understanding of the IT management needs of the business itself and of the issues confronting their colleagues.

At the conclusion of the class, the experience of the simulation will be successfully linked to IT Service Management and to the interrelationships of the ITIL processes.

Course Details

• Code: RSMG-ARD1-0750
• Product: Airport Simulation - BSM International
• Delivery: Instructor-Led Training (ILT)
• Duration: One day
• Target Audience: ITIL Process Practitioners and ITIL Process Owners
• Prerequisites: You are assumed to be involved with the service delivery process, as providers or consumers, and to have a basic understanding of the way the organization works.
• Activities: Customer case study, engaging interactions, simulations, and experiential learning

To learn how Column's ITIL training can improve performance while reducing costs and risk, you can contact a Column office, have Column contact you, or chat with a Column representative.