Everyone’s a customer on either side of the service desk
IT User Experience
Everyone’s a customer – on either side of the service desk
Make your customers the center of attention. Deliver on the idea of a better customer experience and watch your value soar.
Struggling to demonstrate value in your IT service desk?
Whether accessing personal applications on a mobile device or requesting a business application at work, people expect an easy, intuitive experience. BMC helps you deliver a better customer experience on both sides of the service desk. Delight your customers with a personalized IT experience, and versatile, elegant access to IT services.
Build the best customer experience for your business
BMC Remedy IT Service Management Suite manages your IT services and capabilities, on premises and in the cloud, with powerful self-help tools, automated processes, comprehensive asset management, and much more.
Make the most of your investment with our IT consulting services
Get implementation services for BMC ITSM solutions so you can enjoy the benefits of service delivery that meets the demands of mobile, social, and collaborative customers.
Column Technologies’ approach helps companies identify the essential elements of successful organizational change to ensure a sustainable transformation; one that will not only gain acceptance within the technology organization, but will also help keep IT services aligned with the business.