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BMC Remedy IT Service Management Training

The BMC Remedy IT Service Management suite consists of three integrated solutions that can also function as standalone applications. These applications enable your IT organization to track and manage your IT processes, activities, and assets. BMC Remedy IT Service Management includes the BMC Remedy Asset Configuration Management solution, the BMC Remedy Change and Release Management solution, and BMC Remedy Service Desk, which encompasses Incident Management and Problem Management.

BMC Remedy IT Service Management 8.0: Administering – Part 2

This course provides BMC Remedy IT Service Management 8.0 application administrators with the concepts and hands - on experience to incorporate best practices when administering the BMC Remedy IT Service Management 8.0 applications, specifically BMC Remedy Service Desk (Incident Management and Problem Management), BMC Remedy Change Management (including the Release Management module), BMC Remedy Asset Management, and related subsystems and modules. Using a workshop environment, group discussions, and scenario - based guided lab exercises, participants analyze, determine, and perform the necessary steps to administer BMC Remedy IT Service Management 8.0 applications to support the corresponding business processes.

BMC Remedy IT Service Management 8.0 Web Based Training

BMC Remedy IT Service Management 8.0: What's New For Users (WBT)

The BMC Remedy IT Service Management 8.0: What’s New for Users online course is designed for ITSM users and managers with previous BMC Remedy IT Service Management 7.6.04 education and experience. This self-paced course introduces participants to the new features in ITSM 8.0 that are relevant to a user. The course includes 8.0 examples and quizzes to ensure experienced 7.6.04 users gain the knowledge necessary for 8.0 proficiency.

BMC Remedy IT Service Management 8.0: What’s New for Administrators (WBT)

The BMC Remedy IT Service Management 8.0: What’s New for Administrators online course is designed for ITSM application administrators with previous BMC Remedy IT Service Management 7.6.04 education and experience. This self-paced course introduces participants to the new features in ITSM 8.0, using examples and quizzes to ensure experienced 7.6.04 users gain the knowledge necessary for 8.0 proficiency. All participants are encouraged to take the optional examination included with this course. Those who hold the title of BMC Certified Administrator: BMC Remedy IT Service Management 7.6.04 can upgrade to 8.0 accreditation, upon passing the BMC Remedy IT Service Management 8.0: What’s New for Administrators examination. Those who do not hold a BMC Certified Administrator: BMC Remedy IT Service Management 7.6.04 title are not awarded the 8.0 title for passing the examination included with this course.

BMC Remedy IT Service Management 8.0: Administering – Part 1 (WBT)

This online course provides BMC Remedy IT Service Management 8.0 application administrators, developers, and consultants with an introduction to ITSM application administration, and introduces the architecture and common configuration elements of the BMC Remedy ITSM applications, including BMC Service Desk, BMC Change Management, and BMC Asset Management. The course provides BMC Remedy ITSM administrators with the concepts and skills needed to incorporate best practices when configuring and administering BMC Remedy ITSM applications. This course is a prerequisite to all other BMC Remedy ITSM 8.0 application administration courses.

Other BMC Remedy IT Service Management Courses:

Learning Paths

Column Technologies offers role-specific learning paths for various professionals within your organization. Each learning path includes training in a sequence that will help you reach the highest level of proficiency.

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