Column Technologies’ Customer Support offers direct access to experienced support analysts and extensive technical resources to help maximize the benefits of your technology. Our analysts are trained and certified to help address your most pressing support issues. We provide around the clock support, with centers in the Americas, EMEA, and Asia to minimize downtime and quickly resolve performance issues.
Column Customer Support Components
Column Technologies’ Customer Support offers:
- Internet, e-mail, telephone or live chat access to easily submit tickets and request updates
- Globally-distributed, BMC-accredited support analysts to reduce resolution times
- Laboratory environments equipped with a broad range of solutions and technologies to test resolutions
- Standard and ad hoc reports to help optimize performance
- Multi-lingual support analysts
- A deep commitment to continually developing and improving support products and services
- An integrated maintenance and support approach with flexible, scalable service options
Column Front Line Support Now Offers Customizable Support Packages
Bundled Support Packages
Column’s Customer Support bundled packages offer essential coverage and expanded coverage with each addition. Our Managed Services packages is the most comprehensive coverage available, providing administrators and developers working as an extension of your IT team.
Customized Support Packages
Column Technologies takes a unique approach to supply the highest level of support to meet your organization’s needs. We start you out with the essential support and maintenance you need, and then you add up to three a la carte options that best meet your support goals.
"The Queens Library team was extremely satisfied with the service provided. Your support staff member, Lingareddy went above and beyond the call of duty to not only solve a problem, but to also engage our team and to provide detailed information about his findings and the solution. Therefore, we would like you to know that we are sincerely grateful to him because he played a crucial part in helping us to achieve our go live goal."
Devi Seerattan, Service Request Systems Manager - Queens Library
"The service you guys provide is one of the best I met in my entire career."
Carmen Bangu, Industry Professional Consultant