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ITIL Training Course - Continual Service Improvement Lifecycle (CSI)

23 PMI PDUs – 3 Credits
Course runs 8:00 AM – 5:30 PM each day – exam is scheduled from 4:00 PM – 5:30 PM on the last day.

This three-day course immerses learners in the overall concepts, processes, policies, and methods associated with the Continual Service Improvement (CSI) phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the CSI stage, but not the detail of each of the supporting processes.

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ITIL Continual Service Improvement - Objectives

Upon completion of this course and examination, the learner will gain competencies in:

  • understanding Service Management as a Practice and CSI principles, purpose, and objective
  • the roles and responsibilities within CSI and the activities and functions to achieve operational excellence
  • the challenges, critical success factors, and risks related with CSI
  • understanding how all CSI processes interact with other Service Lifecycle processes
  • how to measure CSI performance
  • the sub-processes, activities, methods, and functions used in each of the CSI processes
  • understanding technology and implementation requirements in support of CSI

ITIL Continual Service Improvement - Audience

The CSI Lifecycle course will be of interest to:

  • individuals who have their ITIL Foundation Certificate (or Foundation + Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL certifications
  • individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
  • individuals who require a deeper understanding of the CSI stage of the Service Lifecycle and how activities in this Lifecycle stage may be implemented to enhance the quality of IT service management within an organization
  • individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite
  • IT professionals working in or new to a CSI environment who require and understanding of the concepts, processes, functions, and activities involved

ITIL Continual Service Improvement - Prerequisites

Hold an ITIL Foundation Certificate or Foundation + ITIL Foundation Bridge Certificate

Disclaimer: ‘ITIL® is a registered trademark of AXELOS Limited.’

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