Column added to Speaker roster for itSMF USA fusion 10

Downers Grove, IL, May 10, 2010 – Column Technologies, a global technology, management consulting, and services company, today announced Sam Friedman, Business Intelligence Practice Manager, has joined the speaker roster for itSMF USA Fusion 10, the premier Service Management convention hosted by the nation’s leading service management association – itSMF USA.

The itSMF USA annual convention is the largest, most comprehensive gathering of Service Management professionals in the world. This year’s event, to be held the week of September 19 at the Kentucky International Convention Center in Louisville, Kentucky. This event is sure to provide attendees with thought-provoking content on critical Service Management topics, including “Why use ITIL?”

Friedman will take the stage on Tuesday, September 21, 2010 at 11:15AM to present “Metrics and Business Intelligence for ITSM”. This educational presentation provides specific and realistic solutions to the typical challenges of traditional ITSM reporting. It better prepares an ITSM organization to anticipate, recognize and categorize business requirements from executives, management and operations. And, it introduces the ITSM Business Intelligence Roadmap and enabling technologies.

Providing actionable management and performance metrics is much more complex than simply maintaining a catalog of operational reports. IT and the business are constantly evolving and asking new questions which demand new reports or methods of analyzing data. Traditional reporting processes can’t keep up. Also, today’s IT organization is accountable to many more stakeholders, both within IT and the business. “Metrics and Business Intelligence for ITSM” helps organizations build consensus on which metrics are important. It also helps them understand how business intelligence technologies can be employed to meet business requirements, while reducing the costs and timeframes to provide management insight.

Sam Friedman has extensive experience in ITSM operations, management and application development. Previous experience includes: ITIL Release Manager at Bloomberg LP, oversaw software testing and deployment to 150,000+, globally distributed end points; Application Developer at Bloomberg LP, designed and developed ITIL Incident Management and ITIL Change Management solutions for corporate wide-area network operations; Solution Architect for Column Technologies, acted as developer.

During itSMF USA Fusion 10, Friedman and nearly 100 other industry experts will educate the IT and business communities on standardized processes and best practices in the field of Service Management. A variety of presentation formats will target professionals from advanced program managers to beginning implementers in a number of industries. Complete details on the program and speakers, including Friedman is available at http://www.itsmfusion.com.

“As always, this year’s program and speaker selection was selected with the intention of motivating and uniting our diverse attendee base,” said itSMF USA Event Chair, Veronique Lafontaine. “Speakers such as Friedman can offer our attendees a unique perspective, real-world advice, and invaluable advice on the most important issues facing Service Management today.

Registration and detailed convention information is available at http://www.itsmfusion.com.

About itSMF USA Fusion 10

The itSMF USA Fusion 10 convention is the “must attend” event for learning about or improving the practice of Service Management. Bringing together the best minds in the industry, the annual event attracts more than 2,000 attendees and hosts many more for pre- and post-conference training and workshops. itSMF USA Fusion 10 attendees are innovators in the field of Service Management and are constantly looking to increase the quality, efficiency, and effectiveness of their programs while simultaneously reducing costs and risks. More information is available at www.itsmfusion.com .

itSMF USA® is a trademark of the Information Technology Service Management Forum USA. All other trademarks referenced herein are the property of their respective owners.

About Column Technologies

Established in 1998, Column Technologies is a global technology, management consulting, and services company that helps commercial and public sector organizations improve service efficiency while lowering costs and risk. Headquartered in the United States, we have 275 employees around the world, as well as offices in Australia, Canada, India, Singapore, South Africa, and the United Kingdom. For additional information about Column Technologies, please visit http://www.columnIT.com or call 1-866-265-8665.