Column Offers Full BMC Remedy Health Check Service

Downers Grove, IL, April 19, 2010 — Column Technologies, Inc., a global technology, management consulting, and services leader, announced today full BMC Remedy Health Check Service as part of our managed services solutions. This service includes comprehensive analysis and reporting on the health of your application, including workflow and form relationships. As part of this service, customers receive the following:

  • Detailed documentation on changes to the BMC Remedy application since last release (or other specified period) by administrator user.
  • Full system scan for broken workflow
  • Graphical reports on workflow connecting primary forms (including any customisations)
  • Full performance analysis of all system workflow for primary forms; including the following reports:
    • Un-indexed Searches
    • Unqualified Searches
    • Searches that cannot be indexed
    • Index Usage Report
  • Report on comparison of workflow between servers (either Development & Test, Test & Production, Development & Production or other servers)
  • Optional graphical presentation of selected active link and filter guides
  • Accelerated troubleshooting and rectification of any problem areas using event flow diagrams and enhanced workflow searches

By signing-up to the BMC Remedy Health Check Service, Column will perform regular analysis of your system for the duration of your service agreement. Contact Us today to learn more.

About Column Technologies

Established in 1998, Column Technologies is a global technology, management consulting, and services company that helps commercial and public sector organizations improve service efficiency while lowering costs and risk. Headquartered in the United States, we have 275 employees around the world, as well as offices in Australia, Canada, India, Singapore, South Africa, and the United Kingdom. For additional information about Column Technologies, please visit http://www.columnIT.com or call 1-866-265-8665.

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