Column Technologies’ Customer Support offers direct access to experienced support analysts and extensive technical resources to help maximize the benefits of your BMC Software technology. As a BMC Software Elite Solution Partner, our analysts are trained and certified to help address your most pressing IT Service Management issues. We provide around the clock support, with centers in the Americas, EMEA, and Asia to minimize downtime and quickly resolve performance issues.

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Customer Support, Column Frontline Support, Support Requests Call 888-500-7840
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Column Customer Support Components

Column Technologies’ Customer Support offers:

Customer Support, Column Frontline Support, Support Requests
Internet, e-mail, telephone or live chat access to easily submit tickets and request updates
Customer Support, Column Frontline Support, Support Requests
Globally-distributed, BMC-accredited support analysts to reduce resolution times
Customer Support, Column Frontline Support, Support Requests
Laboratory environments equipped with a broad range of solutions and technologies to test resolutions
Customer Support, Column Frontline Support, Support Requests
Standard and ad hoc reports to help optimize performance
Customer Support, Column Frontline Support, Support Requests
Multi-lingual support analysts
Customer Support, Column Frontline Support, Support Requests
A deep commitment to continually developing and improving support products and services
Customer Support, Column Frontline Support, Support Requests
An integrated maintenance and support approach with flexible, scalable service options
Customer Support, Column Frontline Support, Support Requests

Column Front Line Support Now Offers Customizable Support Packages

Bundled Support Packages

Column’s Customer Support bundled packages offer essential coverage and expanded coverage with each addition. Our Managed Services packages is the most comprehensive coverage available, providing administrators and developers working as an extension of your IT team.

Customer Support, Column Frontline Support, Support Requests
 

Customized Support Packages
Customer Support, Column Frontline Support, Support Requests

Column Technologies takes a unique approach to supply the highest level of support to meet your organization’s needs. We start you out with the essential support and maintenance you need, and then you add up to three a la carte options that best meet your support goals.

 

I am thrilled about you all supporting us again for this next year!

- Linda DeJesus-Bogan, MIS Department - IT Manager North Carolina Department of Public Safety

To learn more about how we can help you improve performance while reducing cost and risk.