Customer Support

Customer Support, Column Frontline Support, Support Requests

Column Technologies’ Customer Support offers direct access to experienced support analysts and extensive technical resources to help maximize the benefits of your BMC Software technology. As a BMC Software Elite Solution Partner, our analysts are trained and certified to help address your most pressing IT Service Management issues. We provide around the clock support, with centers in the United States and India, to minimize downtime and quickly resolve performance issues.

Column Customer Support Components

Column Technologies’ Customer Support offers:

Customer Support, Column Frontline Support, Support RequestsI am thrilled about you all supporting us again for this next year!Customer Support, Column Frontline Support, Support Requests

- Linda DeJesus-Bogan, MIS Department - IT Manager North Carolina Department of Public Safety

Column Front Line Support Now Offers Customizable Support Packages

Bundled Support Packages

Column’s Front Line Support bundled packages offer basic coverage at the Fast Track Support level and expanded coverage with each addition. Our Managed Services package is the most comprehensive coverage available, providing Remedy administrators and developers working as an extension of your IT team.

Customer Support, Column Frontline Support, Support Requests

Customized Support Packages

Column Technologies takes a unique approach to supply the highest level of support to meet your organization’s needs. We start you out with the basic support and maintenance and you select three a la carte options that best meet your support goals.

Customer Support, Column Frontline Support, Support Requests

To learn more about Column Customer Support, renew a contract or submit a technical issue, please contact an analyst by phone, 888-500-7840, or email, customersupport@columnit.com