Column Technologies’ Customer Support offers direct access to experienced support analysts and extensive technical resources to help maximize the benefits of your BMC Software technology. As a BMC Software Elite Solution Partner, our analysts are trained and certified to help address your most pressing IT Service Management issues. We provide around the clock support, with centers in the United States and India, to minimize downtime and quickly resolve performance issues.

Column Customer Support Components

Column Technologies’ Customer Support offers:

Customer Support, Column Frontline Support, Support Requests
Internet, e-mail, telephone or live chat access to easily submit tickets and request updates
Customer Support, Column Frontline Support, Support Requests
Globally-distributed, BMC-accredited support analysts to reduce resolution times
Customer Support, Column Frontline Support, Support Requests
Laboratory environments equipped with a broad range of solutions and technologies to test resolutions
Customer Support, Column Frontline Support, Support Requests
Standard and ad hoc reports to help optimize performance
Customer Support, Column Frontline Support, Support Requests
Multi-lingual support analysts
Customer Support, Column Frontline Support, Support Requests
A deep commitment to continually developing and improving support products and services
Customer Support, Column Frontline Support, Support Requests
An integrated maintenance and support approach with flexible, scalable service options
Customer Support, Column Frontline Support, Support Requests

Column Front Line Support Now Offers Customizable Support Packages

Bundled Support Packages

Column’s Front Line Support bundled packages offer basic coverage at the Fast Track Support level and expanded coverage with each addition. Our Managed Services package is the most comprehensive coverage available, providing Remedy administrators and developers working as an extension of your IT team.

Customer Support, Column Frontline Support, Support Requests
 

Customized Support Packages
Customer Support, Column Frontline Support, Support Requests

Column Technologies takes a unique approach to supply the highest level of support to meet your organization’s needs. We start you out with the basic support and maintenance and you select three a la carte options that best meet your support goals.

 

I am thrilled about you all supporting us again for this next year!

- Linda DeJesus-Bogan, MIS Department - IT Manager North Carolina Department of Public Safety

To learn more about how we can help you improve performance while reducing cost and risk.