The Business Challenge

In today’s highly-competitive environment, it’s essential that your organization’s business-critical applications meet expectations. To be successful, you need a proactive approach that protects you from the compounded errors and extended resolution times that could harm your business, damage your reputation, and impact your revenue.

The Solution: Column Sentinel Proactive BMC Remedy Environment Monitoring

Column Sentinel for BMC Remedy helps deliver high performance by proactively detecting BMC Remedy-related performance issues before they impact business processes and the end user experience.

Sentinel captures key performance metrics and trends of automated business processes, applications, environments, and infrastructure from multiple sources, and then uses the data to detect potential problems based on configurable baselines and thresholds. Its powerful, real-time analytics, performance dashboards, and trending reports offer your IT teams deep insight that helps them reduce noise levels by eliminating sympathetic and duplicate events.

Datasheet: Column Sentinel for BMC Remedy (PDF: 184KB)

Proactive BMC Remedy Monitoring and Notification

Column Sentinel’s broad range of features help your IT teams maximize the performance of BMC Software’s BMC Remedy solutions as well as solutions built on BMC Remedy. With Column Sentinel, you can:

• Monitor multiple multitenant environments for infrastructure, application, or service issues
• Create alerts on environment issues based on powerful, business rules-driven environmental KPIs
• Control monitoring alert resolutions with an internal event management engine
• Notify the service delivery team using media such as e-mail, SMS, Sentinel Alert, and trouble tickets based on Boolean-driven conditional notification logic.

Extensible, Configurable BMC Remedy Baseline and Threshold Environment Monitoring

Column Sentinel for BMC Remedy is built on the principle of highly configurable business rules, baselines, and thresholds that produce an empirical result. Business rule templates are available out-of-the-box, and customers can provide baseline data or have Column Technologies’ Performance Testing Practice create it.

To learn how Column Sentinel for BMC Remedy can improve performance while reducing costs and risk, you can contact a Column office, have Column contact you, or chat with a Column representative.