Column Mobility

Built on Column’s deep BMC Software expertise, Column Mobility integrates seamlessly with solutions built on BMC Remedy 6.x and above in addition to Column’s messaging (Column Tribune) and monitoring (Column Sentinel) solutions.

Whether you use the solution’s out-of-the-box settings or customize them to your exact needs, Column Mobility for BMC Remedy can improve your staff’s productivity by allowing them to use their smartphones to access, modify, and act on information—no matter where they are.

This product provides the ability to:

• View ticket histories
• Create and track tickets
• Assign or reassign tickets to themselves, another person, or another group
• Update critical ticket fields: Status, Due Date, Urgency, Impact, Assignee, Group Name, Description, Resolution, and Category
• Close tickets
• Receive word of - and react to - service changes and emergencies
• Access and update ticket information even when a network is not available.

With Column Mobility, you will:

• Improves performance by allowing users to view and update information that help them plan and coordinate tasks, anytime and anywhere
• Promotes customer satisfaction by offering efficient service and access to up-to-date information
• Offers real-time updates that help management accurately monitor performance
• Leverages your investment in your BMC Remedy solution through increased functionality
• Allows users to access data even when their device is not connected to a network. When they reconnect, their smartphone updates automatically.

To learn how Column Mobility can improve performance while reducing costs and risk, you can contact a Column office, have Column contact you, or chat with a Column representative.