Column Audit Manager
What is Column Audit Manager?
Column Audit Manager allows you to track data changes to any field, on any form, and view how long the field was in that value. The duration can be calculated in Business Hours or 24 Hour clock. By viewing this information, administrators can seize opportunities to improve categorizations, assignments, priorities, and many other critical selections during ticket creation.
This product provides:
This will show all changes to a selected field. It will also show who made the change, and when. New with 7.x: Audit join forms such as the ones used in the CMDB and auto-archiving.
This will show the duration that a field was in a particular value. The duration can be calculated on a 24 hour or business time clock.
Total Time Reporting
This will give you an accurate picture of how long a ticket was open. The total ticket time can be calculated in business hours, or 24-hour clock. It also can remove any values that you do not want to include in the total ticket time.
Column Audit Manager allows you to create audits without the need for workflow development or coding. Instead, Column Audit Manager utilizes a user friendly, data driven console. This console will allow you to create and remove audits on any field, on any form with ease.
To learn how Column Audit Manager can improve performance while reducing costs and risk, you can contact a Column office, have Column contact you, or chat with a Column representative.