While no two IT organizations are exactly alike, they all face a similar challenge: how to best manage the services that support their IT infrastructure. At a time where IT departments are being asked to do more with less and competition is stronger than ever, any performance impact - no matter how small - can reflect poorly on your company.

For every IT department, the challenge is to cost-effectively implement ITSM in a way that supports service management’s four disciplines: service desk, change management, service request management, and asset management.

The Solution: Column ARSynal

ARSynal is a software-as-a-service (SaaS) solution that leverages the stability of BMC Software’s BMC Remedy ITSM platform with a standard web-based ITSM application. With ARSynal, every member of your IT organization with Internet access can support your infrastructure. ARSynal is also modular, ensuring you only use the ITSM features your organization needs.

Service Desk

With the ARSynal Service Desk module, you will be able to create and track Incidents and Problems

• Intuitive, simple user-interface
• Automated routing
• Built-in knowledge management

Change Management

Through the ARSynal Change Managemeng module, your employees can create and track Change Requests through their entire lifecycle

• Understand and control changes within your infrastructure
• Definable approval process
• Built-in Release Management

Service Request Management

The Service Request Management module allows users to create Service Requests, and then track them as they progress through the automated workflow.

• Definable Service Catalog allows you to translate business processes into actionable tasks
• Approval process
• Integrates seamlessly to Asset Management and People Management, creating a truly actionable CMDB

Asset Management

The Asset Management modules helps you create, track, and manage your organization’s Assets and their lifecycle.

• Manage your organization’s Assets and their lifecycle
• IP Address management
• NPA NXX management
• Integrates seamlessly with other ARSynal modules: Service Desk, Change Management, and Service Request Management

Software-as-a-Service (SaaS) Solutions

Column Technologies' software-as-a-service (SaaS) option limits installation, maintenance, and staffing costs while eliminating the hassles of upgrades, backups, and management challenges. SaaS-enabled ITSM solutions reside on Column Technologies’ servers, and users access them through secure Internet connections.

To learn how Column ARSynal can improve performance while reducing costs and risk, you can contact a Column office, have Column contact you, or chat with a Column representative.